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Employee Relations Manager

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Amazon

7d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy

AI generated summary

  • You need a Bachelor's, 7+ years in employee/labor relations, strong program execution skills, and excellent communication. Experience with large workforces and fluency in multiple languages is ideal.
  • You will manage crisis situations, analyze data, implement projects, communicate effectively, build stakeholder relationships, and drive resolutions to enhance the employee experience.

Requirements

  • Bachelor's Degree
  • 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired
  • Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
  • Skilled in MS Excel, Word, SharePoint & PowerPoint
  • Advanced degree, JD, or other specialized training in labor/employee relations
  • Experience building and launching programs that measurably impact positive engagement
  • Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change
  • Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
  • Strong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
  • Solid sense of accountability, high-quality judgment and sound decision-making
  • Ability to handle confidential information and escalate issues when appropriate
  • Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
  • Fluency in multiple languages
  • Previous experience managing operations

Responsibilities

  • The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success. This particular position will focus initially and primarily on proactive initiatives designed to promote the employee experience.
  • Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
  • Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment.
  • Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience.
  • Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs.
  • Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions.
  • Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
  • Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
  • Work at Scale: Launch and manage sustainable mechanisms for entire networks.

FAQs

What is the primary focus of the Employee Relations Manager role?

The primary focus of the Employee Relations Manager role is to promote proactive initiatives designed to enhance the employee experience while also managing reactive crisis-oriented situations related to employee relations issues.

What qualifications are necessary for this position?

A Bachelor's Degree is required, along with 7+ years of relevant experience in employee relations, labor relations, or labor/employment law. Experience supporting large hourly workforces is highly desired.

What kind of experience is preferred for this role?

Preferred qualifications include an advanced degree or JD, experience building and launching programs that positively impact employee engagement, and the ability to manage projects in fast-paced and ambiguous environments.

What skills are essential for the Employee Relations Manager?

Essential skills include strong analytical abilities, excellent judgment, highly-developed interpersonal and communication skills, and proficiency in MS Excel, Word, SharePoint, and PowerPoint.

Will the Employee Relations Manager need to work with senior leaders?

Yes, the Employee Relations Manager will be required to communicate effectively with both senior leaders and frontline employees.

How does this role contribute to workplace relations?

The role contributes by identifying trends and risks in employee relations, developing solution-focused strategies, and creating programs that enhance workplace relations in alignment with company values.

Is public speaking a requirement for this position?

Yes, strong communication skills, including extensive public speaking, training, and leadership communication skills, are essential for this role.

What type of environment will the Employee Relations Manager work in?

The Employee Relations Manager will work in a fast-paced environment that requires flexibility and the ability to manage multiple projects while responding to changing circumstances.

Are there opportunities for career advancement in this role?

While not explicitly stated in the job description, roles like the Employee Relations Manager typically provide opportunities for advancement within the HR and employee relations sectors, given their strategic importance to the organization.

How important is data analysis for this position?

Data analysis is crucial, as the Manager will need to analyze employee feedback and metrics to identify vulnerabilities and drive improvements in the employee experience.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.