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Employee Relations Manager, AMZL Employee Relations

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Amazon

12d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Milwaukee

AI generated summary

  • You need a bachelor’s degree, 7+ years in employee/labor relations, strong communication skills, experience in program execution, and proficiency in Microsoft Office; advanced degree preferred.
  • You will identify risks, manage crises, lead projects, analyze data, communicate solutions, build relationships, problem-solve independently, and implement sustainable mechanisms across networks.

Requirements

  • Bachelor’s degree required
  • 7+ years of relevant experience employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations
  • Successful record of creating, improving and executing programs at scale
  • Excellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
  • Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or communication skills
  • Ability to quickly connect with people across a wide variety of backgrounds
  • Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
  • Advanced degree, JD, or other specialized training in labor/employee relations
  • Leadership experience in distribution, logistics and/or transportation industries highly desired
  • Experience building and launching programs that measurably impact positive engagement
  • Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
  • Comfortable in a fast-paced environment and able to manage through ambiguity and change
  • Solid sense of accountability, high-quality judgment and sound decision-making
  • Fluency in multiple languages
  • Ability to handle confidential information and escalate issues when appropriate

Responsibilities

  • Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
  • Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment
  • Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
  • Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
  • Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
  • Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
  • Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
  • Work at Scale: Launch and manage sustainable mechanisms for entire networks

FAQs

What are the educational requirements for the Employee Relations Manager position?

A Bachelor’s degree is required for the Employee Relations Manager position.

How many years of relevant experience are needed for this role?

At least 7 years of relevant experience in employee relations, labor relations, or labor/employment law is required.

What are the key responsibilities of the Employee Relations Manager?

Key responsibilities include detecting and mitigating risks, crisis management, project management, analyzing and interpreting data, effective communication, collaboration with stakeholders, and problem solving at scale.

Is travel required for this position?

Yes, the successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time.

What skills are necessary for this role?

The role requires excellent analytical, interpersonal, and communication skills, as well as the ability to manage multiple tasks simultaneously and strong project management capabilities.

Are there additional preferred qualifications for this job?

Yes, preferred qualifications include an advanced degree, leadership experience in distribution, logistics, or transportation industries, and experience building programs that positively impact employee engagement.

Is knowledge of multiple languages beneficial for this position?

Yes, fluency in multiple languages is considered a plus for this position.

What is the reporting structure of this position?

This is a full-time position that reports into the WW Consumer organization for Amazon.com.

What does the training component of the role involve?

The training component involves designing and delivering highly-engaging training sessions to promote positive workplace relations and best practices.

How does the company approach diversity and inclusion in the workplace?

Amazon is committed to a diverse and inclusive workplace and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.