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Employee Relations Specialist

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Walgreens

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Consulting
    People, HR & Administration
  • Deerfield
    Remote

AI generated summary

  • You need a Bachelor's degree and 2 years of HR experience, or a High School diploma with 4 years. Knowledge of employment laws, strong communication, problem-solving, and time management skills are essential.
  • You will manage investigations, advise on workplace issues, ensure policy compliance, collaborate with stakeholders, and support team members while maintaining high-quality HR standards.

Requirements

  • Bachelor’s Degree and at least 2 years of experience in an HR concentration such as an HR Generalist/HRBP, employee relations, labor relations, training and development, OD/OE, diversity, compensation, benefits, and/or talent acquisition. OR High School/GED and at least 4 years of experience in an HR concentration such as an HR Generalist/HRBP, employee relations, labor relations, training and development, OD/OE, diversity, compensation, benefits, and/or talent acquisition.
  • Knowledge of federal, state and local employment (EEO) and labor laws
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems.
  • Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients).
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience with analyzing and reporting data in order to identify issues

Responsibilities

  • Develops case management and/or investigation plan for each case. Assigns proper resources; identifies witnesses and key individuals; determines method, order and timing of interviews, evidence to gather; maintains contact with service request owner. Conducts investigations, as appropriate, including remote or onsite interviews with key individuals, such as the complainant, accused, witness, subject matter experts (SME).as needed utilizing standard and probing questions to effectively collect pertinent facts needed to resolve the case. Gathers evidence and facts required for conducting a proper assessment of the case; handling evidence in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. Based on the findings, researches and recommends the action(s) to take to appropriately resolve the case. Assists team members with workforce issues by listening empathetically to concerns, managing expectations, and handling the case in a sensitive manner. Keeps team member regularly informed of the status of the case, informing the team member of obligations to ensure a timely and accurate handling of the case in accordance with company policies and guidelines. Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with employment law on guidance as appropriate in addressing cases that may result in potential legal action. Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations. Notifies manager of process and timeline based on the recommended actions. Reviews escalated matters with appropriate stakeholders and operates as intermediary as needed between the manager and the stakeholder. Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains knowledge of federal, state and local EEO and labor laws. Manages requests or inquiries from customers following defined procedures and guidelines. Conducts proper reviews and investigations working to resolve cases within acceptable timeframes, further escalating inquiries as appropriate in order to uphold timely, effective resolution. Engages appropriate stakeholders at the appropriate time in the case lifecycle in accordance with the HR functional area procedures and guidelines. Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s). Integrates efficiently with team members in the functional area(s) and seeks to provide expertise/advice in the area of specialization as appropriate. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team. Interacts and interfaces with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies within the HR functional area(s). Takes ownership of all assigned tasks, initiatives, inquiries, and escalations within the HR functional area(s) of specialization and makes sure that they are resolved and completed efficiently and with a superior level of quality. Follows up and provides continuous feedback, guidance, and information to customers, key stakeholders, and peers within the HR functional area team. Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) /or team. Communicates and interacts effectively with customers and team members of the HR functional area team while displaying empathy and courtesy. Cultivates a high level of trust with all customers, stakeholders and team members. Assists and encourages users and customers to make effective use of the HR Portlet and other self-service options, systems, products, services, etc. in order to drive rapid resolution and empower the customer. Educates and informs customers of the full range of HR services available to them. Ensures that company policies and procedures are adhered to and in compliance with all applicable Federal, state, and/or municipal laws. Makes a conscientious effort to ensure that the workplace is free of all discrimination and harassment. Serves as a liaison for a particular business area and contributes to the relevant team meetings as needed. Serves as point of contact for the HR M&A Team (if selected) and executes on M&A related tasks/initiatives as needed.

FAQs

What is the main responsibility of an Employee Relations Specialist?

The main responsibility is to provide Employee Relations support to managers and team members, including administering employment policies, investigating concerns, and promoting positive employee relations.

What qualifications are required for this position?

A Bachelor's Degree with at least 2 years of experience in an HR concentration or a High School/GED with at least 4 years of relevant experience.

Is knowledge of employment laws necessary for this role?

Yes, knowledge of federal, state, and local employment laws is essential.

What experience should candidates have in terms of issue resolution?

Candidates should have experience in diagnosing, isolating, and resolving complex issues, along with recommending and implementing effective solutions.

Are there specific skills required for managing multiple projects?

Yes, candidates should have experience using time management skills, such as prioritizing, organizing, and tracking details while meeting deadlines for multiple projects.

Will the Employee Relations Specialist need to conduct investigations?

Yes, the role involves conducting workplace investigations, including remote or onsite interviews.

What software skills are expected for this position?

Intermediate level skills in Microsoft Word, Excel, and PowerPoint are expected.

Does the position require travel?

Yes, the position may require travel up to 5% of the time for business purposes.

Are there preferred qualifications for applicants?

Yes, preferred qualifications include experience in employee relations, PHR or SPHR certifications, and experience utilizing case management tools.

Is a customer service background considered beneficial for this role?

Yes, experience working in a customer service environment is considered beneficial.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.