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Employee Service Center Specialist

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Tufts Medicine

1mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
  • Burlington
    Remote

AI generated summary

  • You need a Bachelor's or equivalent education and 3 years in HR or related fields. Workday experience is preferred.
  • You will address HR inquiries, manage employee data changes, provide customer service, deliver training, ensure data accuracy, and promote the Employee Service Center within the organization.

Requirements

  • Minimum Qualifications:
  • 1. Bachelor's degree in a related field, such as Human Resources, Business Administration, or a related field or equivalent combination of education and experience such as Associate’s degree in a related field and two (2) years of Human Resources or relevant business experience.
  • 2. Three (3) years of Human Resources or relevant business experience.
  • Preferred Qualifications:
  • 1. Experience with Workday.

Responsibilities

  • 1. Serves as primary point of contact for HR queries and requests related to HR data, Workday navigation and HR/Payroll policies and procedures.
  • 2. Resolves employee inquiries or issues by applying standard administrative procedures and agreed practices and policies.
  • 3. Provides transactional support to process changes to employee data, review and analyze HR data for accuracy and compliance purposes.
  • 4. Escalates non-routine matters / specialized requests to appropriate escalation, including Manager, HR Business Partners and HR Communities.
  • 5. Balances multiple employee requests and inquiries at any given time, utilizing time and project management skills to smoothly deliver timely, effective solutions.
  • 6. Promotes use of the Employee Service Center within the broader organization, contributing to the development of trainings that explain what the Employee Service Center is, what types of issues it solves, and how to use Workday Help Case management.
  • 7. Delivers strong customer service, gauging stakeholder needs and personality in order to adapt strategy to specific needs and promote effective issue resolution.
  • 8. Maintains organized records of common employee solutions, sharing findings with other Employee Service Center employees, mitigating rework, and increasing efficiency.
  • 9. Provides great customer service by promptly responding to inquiries and ensuring a consistent staff and people manager experience.
  • 10. Answers a broad range of questions regarding benefits, onboarding, employment, compensation, training and Tufts Medicine policies and procedures.
  • 11. Maintains current knowledge in areas of Human Resources.
  • 12. Ensures information in Workday is accurate, up-to-date, and relevant.
  • 13. Supports technology needs such as data changes within systems ensuring data governance and consistency.
  • 14. Delivers training to key stakeholders and managers as needed.

FAQs

Do we support remote work?

Yes, this position is 100% remote, but employees are expected to adhere to Eastern Time Zone hours.

What are the working hours for this position?

The typical working hours are from 8:00 AM to 4:30 PM, Monday through Friday.

What qualifications are required for the Employee Service Center Specialist role?

A Bachelor's degree in a related field or an equivalent combination of education and experience, along with three years of Human Resources or relevant business experience, are required.

Is experience with Workday necessary for this job?

While having experience with Workday is preferred, it is not a strict requirement.

What kind of inquiries will I be handling in this role?

You will serve as the primary point of contact for HR queries regarding HR data, Workday navigation, and HR/Payroll policies and procedures.

What skills are important for success in this position?

Important skills include being organized, detail-oriented, self-motivated, and having strong written and analytical skills. The ability to multitask and work under deadlines is also crucial.

Will training be provided for new employees in this role?

Yes, training may be delivered to key stakeholders and managers as needed.

Is there a requirement for local travel?

A valid driver's license is required for local travel to remote hospital sites, if necessary.

What type of customer service is expected in this role?

Strong customer service skills are essential, with a focus on promptly responding to inquiries and ensuring a consistent experience for staff and managers.

Are there opportunities for continued education or development in HR?

Yes, maintaining current knowledge in areas of Human Resources is part of the role responsibilities.

How does the work environment contribute to the role?

The role thrives in a remote environment, requiring the ability to manage multiple concurrent tasks while delivering timely and effective solutions.

What is the culture like at Tufts Medicine?

Tufts Medicine values diversity and inclusion and is dedicated to providing equal employment opportunities to all individuals.

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Tufts Medicine

Our outstanding, value-driven providers are setting a new standard for health care in Massachusetts.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Wellforce is now Tufts Medicine! Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care. Our members exchange ideas and craft solutions to help people fight the most serious illnesses, manage chronic diseases and live healthier lives. Our caregivers share a passion for delivering the highest quality of care at a lowest cost Elected officials and health care experts often cite us as leaders in delivering on the promise of highest quality, lowest cost health care.