FAQs
What is the job title for this position?
The job title is End User Support Specialist (m/w/d).
Where is the job location?
The job location is in Köln.
What are the working hours for this position?
The working hours for this position are full-time, specifically a 38-hour work week.
Is this position permanent?
Yes, this position is permanent (unbefristet).
What are the primary responsibilities of the End User Support Specialist?
The primary responsibilities include providing technical support for hardware and software, managing user accounts, analyzing and maintaining end devices and peripherals, documenting support tickets, collaborating with IT and security teams, and working closely with departments to discuss new hardware requirements.
What qualifications are required for this position?
A completed school education is required, and a technical education or degree in the IT field is advantageous. Additionally, a minimum of 2 years of experience in a technical role is necessary.
Are there any preferred certifications for applicants?
Yes, preferred certifications include ITIL, CompTIA+, Microsoft, and HDI.
What software tools should candidates be familiar with?
Candidates should have experience with ITSM tools, such as ServiceNow.
What language skills are required for this position?
Fluent German and English language skills are required.
What benefits does ZOLL Medical Corporation offer?
ZOLL offers a €50 allowance for company pension plans, company health insurance with a €300 annual budget, meal subsidies, a Corporate Benefit Portal, 30 days of vacation, a permanent employment contract, and complimentary coffee, water, fruit, and tea.
Where can I find more information about the company and its products?
More information can be found at https://www.zoll.com/de and www.lifevest.zoll.com/de.
How can I get in touch if I have questions about the application?
You can call Rene Schoepe at 02236 8787-402 or email him at rene.schoepe@zoll.com for any questions.