FAQs
What is the job title for this position?
The job title for this position is End User Support Analyst.
Where is the job located?
The job is located in Doncaster, United Kingdom.
What type of work arrangement is offered?
The position requires full on-site work.
What is the purpose of the End User Support Analyst role?
The purpose of this role is to work as part of the UK Service Desk Team, providing IT support to all UK business users by managing incidents and Service Requests.
What are the main responsibilities of the End User Support Analyst?
Responsibilities include end-to-end call management of incidents, answering calls and chats within SLA response times, raising Service Requests, accurately recording incident details, and assisting Problem Management.
What are the working hours for the Service Desk?
The Service Desk operates Monday to Friday from 07:30 to 18:00.
What security clearance is required for this role?
This role requires full Security Clearance (SC), and candidates must be UK Nationals to achieve this without any caveats.
What qualifications or skills are preferred for this position?
Ideally, experience working on a service desk handling a variety of IT issues, knowledge of Windows applications, and strong customer service skills are preferred.
What is the culture like at Thales?
Thales promotes a supportive work environment with opportunities for learning, development, and flexibility to accommodate employees' lifestyles.
Will training and development opportunities be provided?
Yes, Thales offers market-leading training, development, and mentoring from industry experts to help employees grow in their careers.
Is Thales committed to an inclusive recruitment process?
Yes, Thales is committed to providing an inclusive and barrier-free recruitment process and will provide reasonable adjustments for neuro-diverse applicants or those with disabilities.