Endoscopy Receptionist

Milton Keynes University Hospital NHS Foundation Trust

Aug 3

Applications are closed

Job
Full-time
Junior & Mid Level
Milton Keynes

Requirements

- Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
- Ensure telephone answer machine is available for out of hours queries; respond to patient/subject queries the next working day
- Photocopying, filing, faxing, and other general office duties
- Process referrals and booking requests into the department using local booking guidelines, following up with referrers where there is essential information outstanding
- Manage patient waiting lists according to trust pathway guidance
- Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets
- Ensure that patients appointments including new and follow up, DNAs and cancellations, discharges are booked and managed in accordance with booking rules outlined in the Trust Access Policy, ensuring that patient pathway targets are achieved
- Escalate any capacity issues via the local escalation process
- Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where required
- Provide advice with regards to appointments to patients and relatives on the telephone
- Provide any specific advice to patients upon arrival in preparation for their appointment
- Use initiative when dealing with patients queries or when dealing with GPs who may request patient information
- Monitor Electronic booking systems (eRS, Zesty etc) as appropriate
- Manage worklists generated by electronic booking systems
- To be able to contribute to continuous service improvement initiatives by highlighting areas for improvement
- Support the booking of Cancer, 2 week wait waits (2WW) and Rapid Access patients as appropriate and within Trust pathway guidance.

Responsibilities

- Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
- Ensure telephone answer machine is available for out of hours queries; respond to patient/subject queries the next working day
- Photocopying, filing, faxing, and other general office duties
- Process referrals and booking requests into the department using local booking guidelines, following up with referrers where there is essential information outstanding
- Manage patient waiting lists according to trust pathway guidance
- Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets
- Ensure that patients appointments including new and follow up, DNAs and cancellations, discharges are booked and managed in accordance with booking rules outlined in the Trust Access Policy, ensuring that patient pathway targets are achieved
- Escalate any capacity issues via the local escalation process
- Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where required
- Provide advice with regards to appointments to patients and relatives on the telephone
- Provide any specific advice to patients upon arrival in preparation for their appointment
- Use initiative when dealing with patients queries or when dealing with GPs who may request patient information
- Monitor Electronic booking systems (eRS, Zesty etc) as appropriate
- Manage worklists generated by electronic booking systems
- To be able to contribute to continuous service improvement initiatives by highlighting areas for improvement
- Support the booking of Cancer, 2 week wait waits (2WW) and Rapid Access patients as appropriate and within Trust pathway guidance.

FAQs

What are the main responsibilities of an Endoscopy Receptionist?

The main responsibilities include ensuring the availability of necessary documents, managing patient waiting lists, processing referrals and booking requests, handling patient queries, and supporting patient appointments in accordance with Trust policies.

How does the Endoscopy Receptionist contribute to patient care?

The Endoscopy Receptionist provides essential support by managing appointments, answering queries, liaising with healthcare professionals, and ensuring that patients receive timely information about their treatments.

Is experience in healthcare administration required for this position?

While prior experience in healthcare administration is beneficial, it may not be mandatory. However, familiarity with office duties and patient management systems would be advantageous.

What systems will I need to monitor in this role?

You will need to monitor electronic booking systems such as eRS and Zesty, as well as manage worklists generated by these systems.

What should I do if there are capacity issues in the department?

If you encounter capacity issues, you should escalate the matter via the local escalation process as per departmental guidelines.

How does this role impact NHS targets?

The Endoscopy Receptionist plays a crucial role in ensuring that patient appointments and pathways are managed efficiently, directly affecting the achievement of NHS targets outlined in the NHS plan.

Will I be required to provide information to patients upon their arrival?

Yes, you will provide specific advice and information to patients upon their arrival to prepare them for their appointment.

Can I use initiative when dealing with patient queries?

Yes, using your initiative to resolve patient queries and address requests from GPs is encouraged in this role.

Are there opportunities for service improvement in this position?

Yes, you will have the opportunity to contribute to continuous service improvement initiatives by identifying areas that may benefit from enhancement.

How should I manage cancellations and discharges?

You should manage cancellations and discharges in accordance with the booking rules outlined in the Trust Access Policy, ensuring that patient pathway targets are met.

Milton Keynes University Hospital NHS Foundation Trust

Science & Healthcare

Industry

1001-5000

Employees

1984

Founded Year

Mission & Purpose

Milton Keynes University Hospital NHS Foundation Trust provides a broad range of general medical and surgical services for more than 400,000 people every year. Our mission: "Milton Keynes is a hospital committed to learning, to honesty, and to the best possible care and experience for every patient, every time." About us: Milton Keynes Hospital occupies a 60-hectare site to the south of the city centre. We are a medium sized district general hospital, serving Milton Keynes and surrounding areas. The hospital has approximately 400 inpatient beds, and provides a broad range of general medical and surgical services. We have a busy A&E Department that manages all medical, surgical and child health emergency admissions. As our local population grows, we continue to develop our facilities. In addition to providing general acute services, Milton Keynes Hospital increasingly provides more specialist services, including cancer care, cardiology and oral surgery. We have responsibility for treating premature babies born locally. Some of the babies we treat are born as early as 24 weeks old (16 weeks early), and weigh as little as 500 grams.