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Engagement Support Analyst

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Deloitte

14d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Toronto

AI generated summary

  • You must be bilingual in French and English, have strong communication and customer service skills, be able to prioritize under pressure, and possess effective problem-solving abilities.
  • You will create and validate WBS requests, communicate with the engagement team, liaise with finance for approvals, build interdepartmental rapport, and update status reports daily.

Requirements

  • Due to the nature of the role having interactions with National & Global clients, bilingualism in French and English is required for this position
  • You are someone is who is/has:
  • Ability to enter data accurately and effectively under pressure and to prioritize workload.
  • Excellent customer service skills.
  • Strong communication skills with the ability to provide concise and professional instructions to practitioners, both written and verbal.
  • Ability to work in a fast-paced environment.
  • Effective problem-solving skills to resolve issues within area of responsibility

Responsibilities

  • Work on the assigned WBS(Account) creation. Review the engagement request form, validate with contracts and approved pricing and inform or communicate with partner/engagement team. Some duties will include but not limited to:
  • Work on assigned WBS creation requests, process and validate requests ensuring all criteria has been met
  • Liaise with Finance team and various teams to obtain proper approvals when required for WBS creations
  • Establish rapport with various departments
  • Update required status reports on a daily basis

FAQs

What is the job title for this position?

The job title is Engagement Support Analyst.

Where is the primary location for this position?

The primary location for this position is Montreal, QC.

What language skills are required for this role?

Bilingualism in both French and English is required for this position.

What are the key responsibilities of the Engagement Support Analyst?

Key responsibilities include processing WBS creation requests, validating engagement requests against contracts and approved pricing, liaising with the Finance team, and maintaining status reports.

What skills are necessary for success in this role?

Necessary skills include the ability to accurately enter data under pressure, excellent customer service skills, strong written and verbal communication, the ability to work in a fast-paced environment, and effective problem-solving skills.

What is the salary range for this position?

The salary range for this position is $47,000 - $78,000, and individuals may be eligible for a bonus program.

What benefits are included in the Total Rewards Package?

The Total Rewards Package includes $4,000 per year for mental health support, a $1,300 flexible benefit spending account, 38+ days off, flexible work arrangements, and a hybrid work structure.

Is there room for career advancement in this role?

Yes, Deloitte encourages growth and offers opportunities for advancement in various roles and challenges.

How does Deloitte promote diversity and inclusion in the workplace?

Deloitte encourages applications from all qualified candidates, including those from diverse communities, and is committed to diversity, equity, and inclusion initiatives like the AccessAbility Action Plan and Reconciliation Action Plan.

What should I do if I need accommodation during the recruitment process?

You can connect with accessiblecareers@deloitte.ca for accommodations related to the recruitment process.

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