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Engineer - IT Systems (GNOC)

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United Airlines

16d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You need a bachelor's degree in a relevant field, 2-5 years of experience, Cisco CCNA, Aruba knowledge, strong troubleshooting, communication skills, and multitasking ability.
  • You will monitor and troubleshoot network infrastructure, manage incidents and changes, collaborate with vendors, and maintain documentation and hardware compliance for 24x7 operations.

Requirements

  • Bachelor's degree
  • Telecommunications Management
  • Computer Science
  • Networking
  • 2 years of related experience
  • Cisco Networking Fundamentals
  • HP Aruba Networking
  • Cisco Router & Switch Knowledge
  • Networking Protocols
  • Networking Monitoring Tools
  • Troubleshooting skills
  • Team player
  • Good Communication Skills
  • Detail Oriented
  • Ability to multitask
  • Must be legally authorized to work in India for any employer without sponsorship
  • Must be fluent in English (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • 3 to 5 years
  • Cisco CCNA
  • Aruba Campus Access Associate
  • Service Now
  • Thousand Eyes
  • Cisco Secure Workload
  • Wireshark

Responsibilities

  • Responsible for supporting all network infrastructure, including but not limited to switches, routers, load balancers, firewalls, Wan Optimization devices and wireless infrastructure. GNOC team member will need to be able to handle all incidents, problem and change management tickets that are for network related issues. Individual will need to interface with our network-related suppliers and vendors. Maintains 24x7 operation and ensures production availability of network infrastructure.
  • Monitoring network performance, availability, and reliability using tools such as HP NNMi, Thousand Eyes, Cisco Tetration (Secure Workload) and packet analyzers
  • Identifying and resolving performance issues, optimizing network configurations and ensuring quality of service (QOS)
  • Troubleshooting and Issue Resolution – Identifying and resolving network related issues including connectivity problems, latency issues, and packet loss
  • This includes analyzing network logs, packet captures and collaborating with other teams to troubleshoot complex issues
  • Incident & Change Management – Individual must have excellent communication skills to handle incident bridge calls and communicate health of the network infrastructure related to the associated incident
  • They also must follow the established change management processes around the network infrastructure and enforce them with other teams questioning the process
  • They must assess the impact of the proposed changes, obtain approvals and ensure change are coordinated and communicated to all concerned parties
  • Network Implementation and Configuration – Work with technicians in the field to replace failed hardware such as routers, switches, firewalls, and access points
  • Documentation – Maintain accurate diagrams, procedures and configurations that team has been involved with the implementation
  • Assure tools have been updated and necessary hardware maintenance contracts have been applied to the new or replaced devices

FAQs

What is the job title for this position?

The job title is Engineer - IT Systems (GNOC).

What does GNOC stand for?

GNOC stands for Global Network Operations Center.

What are the primary responsibilities of this role?

The primary responsibilities include supporting network infrastructure, handling incidents and problem management for network-related issues, monitoring network performance, troubleshooting, and maintaining documentation.

What kind of tools will I be using in this role?

You will be using tools such as HP NNMi, ThousandEyes, Cisco Tetration, and packet analyzers.

What qualification is required for this position?

A bachelor's degree in Telecommunications Management, Computer Science, or Networking is required.

How many years of related experience is expected?

The position requires 2 years of related experience.

Is knowledge of specific networking technologies required?

Yes, knowledge of Cisco networking fundamentals, HP Aruba Networking, and networking protocols is required.

What are the preferred qualifications for this role?

Preferred qualifications include 3 to 5 years of experience, Cisco CCNA certification, Aruba Campus Access Associate certification, and familiarity with Service Now, ThousandEyes, and Wireshark.

Is there any specific language requirement for this job?

Yes, fluency in English (written and spoken) is required.

Are there any restrictions on work authorization for this position?

Yes, candidates must be legally authorized to work in India for any employer without sponsorship.

Will I need to work on weekends or holidays?

Yes, as the position maintains 24x7 operation, weekend or holiday work may be required.

Is this position offered on local terms?

Yes, this position is offered on local terms and conditions, and expatriate assignments or visa sponsorship will not be provided.

What soft skills are important for this role?

Important soft skills include good communication skills, being detail-oriented, a team player, and the ability to multitask.

What is the company's shared purpose?

The company's shared purpose is "Connecting people. Uniting the world."

Are there any employee benefits mentioned in the job description?

Yes, benefits include health insurance, parental leave, and space-available travel.

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United Airlines

Good Leads The Way.

Automotive
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 90,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story, we’re hiring 15,000 people in 2023.