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Engineering Lead - Customer Area

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Adyen

6d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    Engineering
  • Amsterdam
  • Quick Apply

AI generated summary

  • You have strong leadership experience, expertise in large-scale systems (Java preferred), and skills in AI/ML. You excel in communication, embrace challenges, and are empathetic to merchants' needs.
  • You will unify management tools, enhance usability and self-service, deliver localized experiences, drive AI innovation, and ensure platform scalability and reliability for merchants.

Requirements

  • A proven leader with experience managing and mentoring high-performing engineering teams, including managing managers, with a track record of delivering complex, scalable platforms;
  • Skilled in building large-scale, distributed systems, ideally with expertise in Java or similar programming languages, and a passion for software architecture, scalability, and maintainability;
  • Experienced in leveraging AI, Machine Learning, and Natural Language Processing to drive innovation and deliver smarter, more intuitive, and predictive solutions that enhance user experiences;
  • You like to keep things simple, love dealing with uncertainty and get things done.
  • You are a great story teller, and are comfortable talking to tech & non-tech, as well as merchants and internal stakeholders from every part of the business;
  • You're curious about what our biggest merchants are facing and empathetic to solving problems that help all merchants.

Responsibilities

  • Unifying management: Ensuring merchants have a seamless portal to manage their entire Adyen product suite;
  • Streamlining usability: Creating a consistent, intuitive design and navigation experience across all functionalities;
  • Enhancing self-service: Empowering merchants to complete tasks independently at scale through self-service tools;
  • Global adaptability: Delivering localized experiences that meet regional needs, such as translations, time zones, currencies, payment methods, legal documents, and region-specific features (e.g., tipping, donations, and gift cards);
  • AI-Driven innovation: Leveraging cutting-edge technologies like Artificial Intelligence, Machine Learning, and Natural Language Processing to create smarter, more personalized, and intuitive experiences for merchants. Examples include AI-powered search to help merchants find what they need faster or predictive analytics that offer actionable insights tailored to their business;
  • Scalability and resilience: Building a platform that evolves to support diverse merchant needs while maintaining performance and reliability.

FAQs

Do we support remote work?

No, this role is based out of our Amsterdam or Madrid office, and we do not offer remote-only roles.

What are the primary responsibilities of the Engineering Lead - Customer Area?

The primary responsibilities include ensuring a seamless portal for merchants, streamlining usability through intuitive design, enhancing self-service tools for merchants, delivering localized experiences, leveraging AI-driven innovation, and building a scalable and resilient platform.

What skills are required for the Engineering Lead position?

Required skills include experience managing high-performing engineering teams, expertise in building large-scale distributed systems (ideally in Java or similar languages), familiarity with AI, Machine Learning, and Natural Language Processing, and the ability to communicate effectively with both technical and non-technical stakeholders.

Is experience managing managers required for this position?

Yes, a proven leader with experience managing and mentoring high-performing engineering teams, including managing managers, is ideal for this position.

Where is the Engineering Lead - Customer Area role located?

This role is based in either our Amsterdam or Madrid office.

What values does Adyen emphasize in its workplace culture?

Adyen emphasizes diversity, equity, and inclusion, welcoming a variety of perspectives to solve business and technical challenges.

How long does the interview process typically take?

The interview process tends to take about 4 weeks to complete, though this may fluctuate depending on the role.

What type of experience should candidates have concerning AI and Machine Learning?

Candidates should have experience leveraging AI and Machine Learning technologies to drive innovation and deliver predictive solutions that enhance user experiences.

Does Adyen encourage applications from underrepresented communities?

Yes, Adyen encourages individuals from underrepresented communities to apply and emphasizes that you shouldn't hesitate to apply even if you don't meet 100% of the qualifications.

What qualities should candidates possess for this role?

Candidates should be able to keep things simple, deal with uncertainty, demonstrate strong storytelling abilities, and show curiosity and empathy towards solving problems for merchants.

Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.

Finance
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Adyen is a global payments company that provides businesses with a unified platform to process payments across online, mobile, and in-store channels. Its technology allows companies to accept payments from anywhere in the world and manage transactions securely and efficiently. Adyen's ultimate mission is to help businesses grow by providing them with the tools to simplify payments and improve customer experiences. Their purpose is to drive innovation in the payments industry, making transactions seamless and accessible for both businesses and consumers globally.