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Engineering Manager, SMS International

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Klaviyo

8d ago

  • Job
    Full-time
    Expert / Leadership (9+ years)
  • Engineering
  • £112K - £168K
  • London

AI generated summary

  • You need 10+ years of software development experience, 3+ years in Engineering Management. System design skills, project management expertise, hands-on coding capability, and strong communication skills are a must. SMS and Python experience are a plus.
  • You will lead a team of engineers, own critical features, coordinate project delivery, contribute to technical solutions, and foster innovation within the organization.

Requirements

  • You have 10+ years of experience in software development with 3+ years of experience in Engineering Management
  • You are passionate about and have proven experience coaching and mentoring team members and helping them grow.
  • You have System Design experience and are able to understand how things are deployed and scaled out. Understanding the SaaS architecture piece.
  • You have experience managing projects end-to-end with customer-facing impact.
  • You’re a hands-on manager, able to contribute to design documents, write code, and perform code reviews when necessary.
  • You have experience working with Product on feature, technical, architectural, and UX design specifications.
  • You have proficiency in managing all aspects of PDLC/SDLC and successfully driving complex projects to completion.
  • You have excellent communication and interpersonal skills
  • Have experience working with teams across time zones.
  • Nice to Have:
  • Experience with SMS from a technical and ecosystem standpoint.
  • Python experience is valuable but not required.
  • Experience working with both monolithic and microservices architectures.
  • Experience working in the full-stack environment.
  • Experience debugging performance issues and improving application performance.
  • Experience working with cloud technologies (AWS, GCP, Azure).

Responsibilities

  • Lead, manage, and mentor a team of software engineers.
  • Own features that thousands of our customers rely on daily to drive their business forward.
  • Coordinate a team of 4-6 engineers to deliver projects that enhance Klaviyo’s international reach.
  • Work closely with cross-functional teams (based in the US and EMEA) to define project scope, requirements, and timelines, and ensure timely and successful project delivery.
  • Think in systems, help design and improve architectural patterns to ensure they are performant and scalable.
  • Make decisions and own outcomes around infrastructure, application logic, documentation, product changes, UI and more.
  • Actively participate in code reviews and contribute to the development of technical solutions to complex problems.
  • Foster a culture of innovation, continuous learning, and collaboration within the Engineering, Product, and Design organizations.
  • Participate in the technical interview process to help maintain a high bar for our growing teams.

FAQs

What are the main responsibilities of the Engineering Manager at SMS International?

The main responsibilities of the Engineering Manager at SMS International include leading a team of full stack engineers, expanding the SMS product into new regions, ensuring the team meets their OKRs, executing the roadmap, and occasionally contributing technically to projects.

How many engineers does the Engineering Manager at SMS International oversee?

The Engineering Manager at SMS International oversees a team of 4 full stack engineers.

What is expected of the Engineering Manager in terms of technical contribution?

The Engineering Manager at SMS International is expected to be an occasional technical contributor in addition to their managerial responsibilities.

What regions is the Engineering Manager responsible for expanding the SMS product into?

The Engineering Manager at SMS International is responsible for expanding the SMS product into additional regions in the US and globally.

Klaviyo is a unified customer platform for email, SMS, and more. Own your consumer data and interactions. #Klaviyo

Marketing & Advertising
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

Klaviyo is a marketing automation platform that specializes in email and SMS marketing for e-commerce businesses. Their ultimate mission is to help businesses of all sizes grow by enabling them to create personalised and targeted marketing campaigns, build stronger customer relationships, and drive sales. Klaviyo's purpose is to empower e-commerce brands with the tools and insights they need to thrive in the digital marketplace, providing them with the means to deliver relevant and engaging marketing messages to their customers and drive business success.

Culture & Values

  • Customer first

    We always put our customers first. Klaviyos start with the customer and work backward. We create products that solve legitimate customer problems, always doing what's best for our customers and their customers. We work hard to earn and keep each customer's trust through products and experiences that improve their lives and speed up their paths to success.

  • Always learning

    We are always learning. “We surround ourselves with people that are intensely curious and energized by learning. I know many Klaviyos who have attended Udemy courses, coding academies, conferences, and university classes to better themselves and I know others that have independently launched internal trainings and mentoring programs to help teach others. It helps that we have a free book policy and generous learning stipend but what makes Klaviyo really special is the culture of putting this into action.” - Mike Parker, Sr. Director, Solution Architecture Klaviyos have a constant desire to learn and a powerful drive to “figure things out.” We’re high-slope and have a relentless curiosity that allows us to uncover and solve the world’s hardest problems. As individuals, we’re knowledgeable about many things, not just one. And when we don’t know something, we’re expected to learn and become an expert for others.

  • Equitable world

    We strive to make the world more equitable. “Klaviyos come from all over the world, and have all kinds of backgrounds. We have a number of employee-organized groups called KRGs that celebrate our different backgrounds, identities, and values. Because wherever you're from, you belong here.” - Hansen Liang, Senior Product Manager Klaviyos believe that everyone deserves a fair shot at success. We treat people both inside and outside of Klaviyo with equity, respect, honesty, and kindness. We strive to build a diverse company, and prioritize the inclusion of varied opinions and experiences throughout Klaviyo. We aren't afraid to speak out when we see injustice. We create products and programs that can provide everyone, everywhere with tools for ownership and success.

  • Collaborate radically

    We collaborate radically. Klaviyos are what we create together. We are humble, transparent, and on a lifelong journey to become better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, share, encourage, and trust each other. We’re quick to admit when we’re wrong, and even quicker to help one another win. No task is below us—we’re as willing to ship packages as we are to set strategy. Our strict “no brilliant jerks” policy helps us recruit, hire, and retain exceptional collaborators.

  • Ambitious

    We are ambitious. “Klaviyos dream big and are passionate. We don't back down from challenging problems. We don't fear failing. We strive to succeed and build success for those around us. We don't limit our thinking to "what we've always done." We are builders and we create opportunities.” - Daniel Kezerashvili, Engineer Manager II Klaviyos don't limit themselves to the tools and solutions of today. We dream big and aim to solve the hardest of problems, problems that pull future technology into today. All of us are inventors and entrepreneurs, and together we create the best solutions for customers, even when that means tackling tough obstacles. Experimentation, failure, fast iteration, and big wins are all valued equally in our culture of problem-solving.

  • Remarkable

    We are remarkable. “I am always impressed by the unique skills and talents held by people at Klaviyo and the drive Klaviyos possess to go above and beyond. By bringing their best to work everyday in meaningful and noticeable ways, Klaviyos inspire others to do the same.” - Evan Eisert, Group Product Manager Klaviyos deliver work that is deemed “remarkable” by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently. We are meticulous in each action we take as individuals and as teams. We are rigorous, prepared, and high-performance. We know the “why” behind each problem and goal, and we stay close to the decisions we make to ensure the most remarkable outcome.