Customer Relations

People, HR & Administration

Boston University (BU) is a leading private research institution that offers a wide range of undergraduate, graduate, and professional programs across various fields of study. Their ultimate mission is to foster a diverse and inclusive academic community dedicated to excellence in education, research, and service. The purpose of Boston University is to empower students to realise their full potential through rigorous academic training, innovative research opportunities, and a commitment to societal impact. BU aims to contribute to the global advancement of knowledge and the betterment of society by preparing graduates to be thoughtful, engaged, and effective leaders in their chosen fields.

Education

Boston University

Over 34,000 students, 10,000+ faculty and staff, 300+ programs of study, three campuses, and one tiny Boston terrier

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 About the Role
 Boston University Combined Enrollment Services seeks an Enrollment Service Advisor. Enrollment Service Advisors work as members of a team to provide direct customer service and counseling regarding Boston University's enrollment processes that is personal, professional, and confidential. This role uses comprehensive knowledge of the policies and procedures of Admissions, Financial Assistance, the University Registrar, Student Employment, and the University Service Center to advise students and resolve client problems and concerns. Overtime work, including weekends, holidays, and extended workdays, is often required depending upon the business needs of the enrollment cycle. Enrollment Service Advisors provide service to prospective and enrolled students, parents, families, alumni, University faculty and administrators, guidance counselors, and other internal and external groups. They also work with colleagues throughout the Enrollment &amp; Student Administration unit to support the overall enrollment cycle. 
 
 The Enrollment Service Advisor's primary duties include:
 <ul>
 <li>Providing direct customer service to constituents in-person, on the telephone, and through email, and;</li>
 <li>Processing incoming daily work and special enrollment projects</li>
 </ul> 
 
 About the Organization
 Combined Enrollment Services (CES) is the Enrollment &amp; Student Administration (ENSA) units cross-functional customer service one-stop resource for questions from enrolled and prospective students, their families, and BU alumni on questions regarding admissions, financial aid, registration, and more. Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit https://www.bu.edu/diversity/about/diversity-statement/ 
 
 About Our Benefits 
 This position is eligible to work remotely up to two days per week. Boston University offers generous benefits including health insurance, dental insurance, life insurance, tuition remission, retirement plan, and paid time off. Required Skills
 
 A cover letter is required for consideration. 
 
 About the Candidate 
 A Bachelor's degree is required for this position.
 We are seeking a candidate who:
 <ul>
 <li>Has 1-3 years of related experience, preferably in a university or customer service setting, and;</li>
 <li>Displays excellent organization and communication skills.</li>
 </ul> 
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. 
 
 CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click here to apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page. 
 
 JH
</div>


 About the Role
 Boston University Combined Enrollment Services seeks an Enrollment Service Advisor. Enrollment Service Advisors work as members of a team to provide direct customer service and counseling regarding Boston University's enrollment processes that is personal, professional, and confidential. This role uses comprehensive knowledge of the policies and procedures of Admissions, Financial Assistance, the University Registrar, Student Employment, and the University Service Center to advise students and resolve client problems and concerns. Overtime work, including weekends, holidays, and extended workdays, is often required depending upon the business needs of the enrollment cycle. Enrollment Service Advisors provide service to prospective and enrolled students, parents, families, alumni, University faculty and administrators, guidance counselors, and other internal and external groups. They also work with colleagues throughout the Enrollment & Student Administration unit to support the overall enrollment cycle.
 
 The Enrollment Service Advisor's primary duties include:
 
  Providing direct customer service to constituents in-person, on the telephone, and through email, and;
  Processing incoming daily work and special enrollment projects
 
 
  About the Organization
 Combined Enrollment Services (CES) is the Enrollment & Student Administration (ENSA) units cross-functional customer service one-stop resource for questions from enrolled and prospective students, their families, and BU alumni on questions regarding admissions, financial aid, registration, and more. Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit https://www.bu.edu/diversity/about/diversity-statement/
 
  About Our Benefits 
 This position is eligible to work remotely up to two days per week. Boston University offers generous benefits including health insurance, dental insurance, life insurance, tuition remission, retirement plan, and paid time off.   Required Skills
 
 A cover letter is required for consideration.
 
  About the Candidate 
 A Bachelor's degree is required for this position.
 We are seeking a candidate who:
 
  Has 1-3 years of related experience, preferably in a university or customer service setting, and;
  Displays excellent organization and communication skills.
 
 
  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
 
 CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click here to apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.
 
 JH


ENROLLMENT SERVICE ADVISOR, Enrollment & Student Administration, Combined Enrollment Services

Requirements

Responsibilities

Boston University

Mission & Purpose