FAQs
What is the primary responsibility of an Enterprise Customer Success Manager?
The primary responsibility of an Enterprise Customer Success Manager is to work with large Enterprise customers to ensure their success through the rapid adoption of the Workato Intelligent Automation Platform.
What role does an Enterprise Customer Success Manager play within the company?
Enterprise Customer Success Managers play an integral role in the business as trusted customer advisors, serving as the customer advocates liaising between customers and internal teams such as Sales, Solution Consulting, Professional Services, Product, Marketing, among others.
What skills are required to be successful as an Enterprise Customer Success Manager?
Successful Enterprise Customer Success Managers should have strong communication and relationship-building skills, a deep understanding of the Workato Intelligent Automation Platform, experience working with large Enterprise customers, the ability to multitask and prioritize effectively, and a proactive and solution-oriented approach to customer success.
What are the key objectives for an Enterprise Customer Success Manager?
The key objectives for an Enterprise Customer Success Manager include driving customer adoption and satisfaction, ensuring customer retention and renewal, identifying upsell and cross-sell opportunities, and serving as the voice of the customer within the organization.