Logo of Huzzle

Home

Matches

Explore

Manage

Enterprise Operations Specialist - Bangalore

image

PhonePe

Dec 25

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy

Requirements

  • MBA/BE/ME from a reputed institution with an experience of 2-4 years in payments operations / account management. Other degree holders with certification in Advanced Excel and database management can also be considered
  • Excellent proficiency in MS Excel & formulas (Mandatory). Skilled in Macro, MS Access, VB is an added advantage.
  • Proficiency to speak, write in English is must & Speaking Hindi is an added advantage
  • Ability to deal with external merchants and manage relationships
  • Good communication and stakeholder management skills
  • Orientation to execute multiple activities in a seamless manner
  • Ability to deal with ambiguity in a fast-paced target focused environment

Responsibilities

  • Collection of documents from partners and maintaining their latest store-details.
  • Following up for agreement closures and invoice payments
  • Working with internal teams, to ensure timely account launches - by overseeing payment solution roll-out, training and deployment of collateral at stores
  • Helping new external partners understand our dashboard, solutions, support-systems etc.
  • Managing regular account-management activities, like query resolutions for merchants and resolving customer escalations
  • Solving payments-related escalations and refunds- & settlement-related issues
  • Extracting relevant data points & MIS from our analytics dashboards
  • Identifying and activating inactive stores and driving onboarding of franchise stores
  • Maintenance of regular housekeeping activities like updated BD funnels, merchant-details & POC trackers and overall offline repository
  • Providing a bridge between merchants’ operations/accounts teams and our internal stakeholders
  • Sharing insights to Account Managers for entire merchant base in form of trackers using MS Excel
  • Investigating & implementing modern ways of work in terms of shortcuts, formulas, queries, product enhancement to make daily operational work easy & in reduced time.

FAQs

What qualifications are required for the Enterprise Operations Specialist role?

The ideal candidate should have an MBA/BE/ME from a reputed institution with 2-4 years of experience in payments operations/account management. Other degree holders with certification in Advanced Excel and database management can also be considered.

Is proficiency in MS Excel necessary for this position?

Yes, excellent proficiency in MS Excel and formulas is mandatory for this role. Skills in Macro, MS Access, and VB are considered an added advantage.

What languages are required for effective communication in this role?

Proficiency in speaking and writing in English is a must, while speaking Hindi is considered an added advantage.

What kind of operations will the Enterprise Operations Specialist be handling?

The Specialist will be responsible for managing day-to-day operations for the offline organized merchant portfolio, including account management tasks, query resolutions, and dealing with payment-related escalations.

Are there opportunities for professional development in this role?

Yes, PhonePe offers higher education assistance among other benefits, facilitating opportunities for professional development.

What type of working environment can employees expect at PhonePe?

Employees can expect a work environment that thrives on creativity, empowerment, and ownership of work, with a focus on collaboration and innovation.

What benefits does PhonePe provide to its full-time employees?

Full-time employees receive various benefits, including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other perks such as higher education assistance.

How does PhonePe ensure a good work-life balance?

PhonePe provides various support systems, including a wellness program and parental support initiatives, to help employees maintain a healthy work-life balance.

Will there be any training provided for new external partners?

Yes, part of the responsibilities includes helping new external partners understand the dashboard, solutions, and support systems provided by PhonePe.

Is the role focused more on individual contribution or team collaboration?

This is primarily an individual contribution role, where the Specialist will have end-to-end accountability for account management tasks while also collaborating with internal teams.

image

PhonePe

Technology
Industry
5001-10,000
Employees

Mission & Purpose

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user

Get notified when PhonePe posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?