FAQs
What qualifications are required for the Enterprise Operations Specialist role?
The ideal candidate should have an MBA/BE/ME from a reputed institution with 2-4 years of experience in payments operations/account management. Other degree holders with certification in Advanced Excel and database management can also be considered.
Is proficiency in MS Excel necessary for this position?
Yes, excellent proficiency in MS Excel and formulas is mandatory for this role. Skills in Macro, MS Access, and VB are considered an added advantage.
What languages are required for effective communication in this role?
Proficiency in speaking and writing in English is a must, while speaking Hindi is considered an added advantage.
What kind of operations will the Enterprise Operations Specialist be handling?
The Specialist will be responsible for managing day-to-day operations for the offline organized merchant portfolio, including account management tasks, query resolutions, and dealing with payment-related escalations.
Are there opportunities for professional development in this role?
Yes, PhonePe offers higher education assistance among other benefits, facilitating opportunities for professional development.
What type of working environment can employees expect at PhonePe?
Employees can expect a work environment that thrives on creativity, empowerment, and ownership of work, with a focus on collaboration and innovation.
What benefits does PhonePe provide to its full-time employees?
Full-time employees receive various benefits, including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and other perks such as higher education assistance.
How does PhonePe ensure a good work-life balance?
PhonePe provides various support systems, including a wellness program and parental support initiatives, to help employees maintain a healthy work-life balance.
Will there be any training provided for new external partners?
Yes, part of the responsibilities includes helping new external partners understand the dashboard, solutions, and support systems provided by PhonePe.
Is the role focused more on individual contribution or team collaboration?
This is primarily an individual contribution role, where the Specialist will have end-to-end accountability for account management tasks while also collaborating with internal teams.