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Enterprise Technical Account Manager - Vice President

  • Job
    Full-time
    Expert Level
  • Software Engineering
  • London

AI generated summary

  • You need 10+ years client-facing or tech role experience, SaaS knowledge, strong communication skills, proven client relationship building, project management expertise, adaptability, and a passion for fintech.
  • You will be the key contact for enterprise clients, understanding their needs, guiding technical integrations, mitigating risks, fostering relationships, and driving business value through strategic insights.

Requirements

  • 10+ years of experience in a client-facing and/or technology-focused role, combining business acumen and technical proficiency
  • Strong technical understanding of SaaS products, APIs, and integration processes
  • Excellent communication and interpersonal skills, with the ability to translate complex technical concepts to non-technical stakeholders
  • Proven track record of building and maintaining strong client relationships at the enterprise level
  • Experience in project management, process improvement, and operational excellence
  • Ability to work in a fast-paced, dynamic startup environment and adapt to changing priorities
  • Passion for fintech and a desire to drive innovation in the industry

Responsibilities

  • Serve as the primary point of contact for our initial enterprise clients
  • Develop a deep understanding of the client's business needs, technical requirements, and integration complexities
  • Collaborate closely with the Client Engineering team to ensure a smooth integration process and provide technical guidance when needed
  • Proactively identify and mitigate risks, escalate issues, and drive timely resolutions
  • Establish and maintain strong relationships with key stakeholders at the client organization, fostering trust and credibility
  • Provide strategic insights and recommendations to optimize the client's use of our products and drive business value
  • Work cross-functionally with our internal teams (engineering, product, sales, etc.) to ensure seamless communication and alignment
  • Contribute to the development of scalable processes, best practices, and operating models for future enterprise client onboarding, integration and support
  • Stay up-to-date with our product roadmap and industry trends to anticipate and address client needs proactively

FAQs

What is the primary responsibility of an Enterprise Technical Account Manager - Vice President?

The primary responsibility of an Enterprise Technical Account Manager - Vice President is to develop and maintain strong relationships with our largest and most complex enterprise clients, ensuring successful integration and adoption of our products while setting up scalable processes and operating models for long-term growth.

What qualifications and skills are required for this role?

Required qualifications and skills for this role include 10+ years of experience in a client-facing and/or technology-focused role, strong technical understanding of SaaS products, APIs, and integration processes, excellent communication and interpersonal skills, proven track record of building and maintaining strong client relationships at the enterprise level, experience in project management, process improvement, and operational excellence, ability to work in a fast-paced startup environment, and a passion for fintech innovation.

What are the key responsibilities of an Enterprise Technical Account Manager - Vice President?

Key responsibilities include serving as the primary point of contact for enterprise clients, developing a deep understanding of the client's business needs and technical requirements, collaborating closely with the Client Engineering team, proactively identifying and mitigating risks, establishing and maintaining strong relationships with key stakeholders, providing strategic insights and recommendations, working cross-functionally with internal teams, contributing to the development of scalable processes and operating models, and staying up-to-date with product roadmap and industry trends.

What is the company culture like for this role?

The company culture values collaboration, curiosity, and commitment. Diversity of thought, experience, and background is highly valued, and there is a focus on bringing people with different points of view together to make a positive impact on the company, clients, and business partners.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.