Entertainment Coordinator- Universal Epic Universe

Universal Orlando Resort

Nov 1

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Facilities Management
Orlando

Requirements

High school degree or GED is required.
Technical school is preferred.
Associate’s degree (AA) is preferred.
1+ years experience within the entertainment or theme park industry preferred; or equivalent combination of education and experience.
Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

Performs administrative responsibilities in support of venue(s) and venue management which include; preparing weekly team member schedules, show rotations and set grids, daily flash reports and overtime justifications, documenting team member recognition/performance improvement observations, venue supply inventory maintenance and ordering, budget tracking, maintaining company information and TSAT communication boards, EHS housekeeping inspections, EHS compliance tracking.
Provides work direction to team members; communicates and reinforces company and venue specific expectations of behavior and performance standards; initiates team member feedback discussions for recognition and performance improvement, compiles written documentation of observed behaviors for Stage Manager.
Observes and monitors shows/sets to ensure highest standards of show quality, guest satisfaction, and safety are being achieved; addresses and follows up on any observed show quality, guest, or safety issues utilizing the necessary departments and Entertainment manager on duty to expedite a resolution. Monitors the quality, cleanliness and facility maintenance standards to ensure the venue is “Show Ready” for our guests at all times.
In the absence of the SM/ASM, oversees the operation of venue and is the first point of contact for team members, guests, and interdepartmental partners when show critical decisions are made. Reinforces the application of all company policies & procedures as well as addressing any immediate employee relations issues pertaining to the venue(s). Responsible communicating information relevant to the operation of the venue(s) to both upper management and team members.
Performs opening and/or closing duties for the venue(s) including: Checking in cast and crew, conducting daily start-up meetings, handling all staffing issues resulting from team member’s calling out sick/personal, monitoring start-up/shut down procedures, communicating operational readiness or staffing/technical problems with partnering departments, adjusting staffing levels, grids and rotations to accommodate park attendance/business needs, and compiling daily FYI for distribution.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

FAQs

What is the primary responsibility of the Entertainment Coordinator at Universal Epic Universe?

The primary responsibility is to provide leadership and administrative support for entertainment venues, overseeing daily operations, ensuring show quality, guest service, and safety expectations are met.

What kind of experience is preferred for this position?

At least 1+ years of experience within the entertainment or theme park industry is preferred, or an equivalent combination of education and experience.

What are the educational requirements for the Entertainment Coordinator position?

A high school degree or GED is required, with technical school and an associate’s degree (AA) being preferred.

What software skills are necessary for this role?

Proficiency in Microsoft Word, Excel, and Outlook is required for this role.

What does the daily operation oversight involve?

It involves providing work direction to team members, ensuring high standards of show quality, guest satisfaction, and safety, and managing critical tasks related to the venue's operations.

Are there any specific responsibilities related to team member management?

Yes, responsibilities include preparing weekly schedules, conducting performance discussions, documenting observations, and addressing any immediate employee relations issues.

How does the Entertainment Coordinator contribute to safety and compliance?

The coordinator participates in Environmental, Health & Safety responsibilities by following established policies and procedures and engaging team members in related activities.

What happens if the Stage Manager or Assistant Stage Manager is absent?

In their absence, the Entertainment Coordinator oversees the venue's operation and is the first point of contact for team members, guests, and interdepartmental partners for critical decisions.

Is there any ongoing communication required with upper management?

Yes, the Entertainment Coordinator is responsible for communicating relevant operational information to both upper management and team members.

Does Universal Orlando offer a competitive compensation package?

Yes, your talent, skills, and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media

Industry

10,001+

Employees

1990

Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?