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Entertainment Scheduling Specialist Opportunities

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Universal Orlando Resort

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
  • Orlando

AI generated summary

  • You need a high school diploma or GED, a preferred bachelor’s degree, 1-3 years of relevant experience, and proficiency in typing 30 wpm and MS Office programs.
  • You will create weekly schedules, maintain time sheets, assist with payroll adjustments, manage team information, and ensure compliance with policies while supporting departmental training initiatives.

Requirements

  • High school degree or GED required.
  • Bachelor’s degree from a four year college or university in related field preferred.
  • 1-3 Years: experience within the professional entertainment or theme park industry preferred; or equivalent combination of education and experience.
  • Must be able to demonstrate ability to type 30 words per minute and proficiency with 10-key and/ or Microsoft Office programs.

Responsibilities

  • Completes a weekly schedule for assigned areas using scheduling database. Balances business need and team member availability to provide schedules that minimize overtime and report pay. Maintains and Adjusts schedules per Policy/Procedure as needed based on attendance levels, special events, call-ins, and other factors. Works with departmental management to ensure team members are utilized in the proper roles, may provide recommendations of additional training to increase skill base. Provides team members with attendance credit balance. Assists in the compilation of department labor information for the company Flash report. Assists departmental management with rotations and grid creation as needed. Provides historic training data to managers as needed.
  • Ensures that established Policies and Practices relating to scheduling and time cards are being followed, escalates issues as necessary. Assists with the daily maintenance/weekly review of team member time sheets. Files and maintains physical copies of department reports (i.e. daily variances, weekly timesheets and weekly schedules). Retrieves records as needed.
  • Responds to questions posed by management and team members relating to scheduling and specific pay practices/policies. Investigates and completes payroll adjustments received from Management to assure accuracy and need. Submits the adjustment for Departmental approval. May be responsible for processing schedule swaps, directing and on boarding new hires, scheduling classes and training opportunities.
  • Provides information and records relating to team member general information, account codes, position codes, skill codes, pay rates, and account numbers. Ensures integrity of data through periodic review. Provides assistance to payroll software users on general use and troubleshooting. Reports system issues to Supervisor. Assists with training new team members on payroll, scheduling, and specific pay practices/policies.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

FAQs

What is the primary responsibility of an Entertainment Scheduling Specialist?

The primary responsibility is to schedule team members for specific areas within the department, while providing support related to scheduling, timesheets, and interfacing with Payroll.

What type of education is required for this position?

A high school degree or GED is required, while a bachelor's degree from a four-year college or university in a related field is preferred.

How much experience is needed for this role?

1-3 years of experience within the professional entertainment or theme park industry is preferred, or an equivalent combination of education and experience.

What skills are important for this job?

Strong typing skills (minimum of 30 words per minute), proficiency with 10-key, and familiarity with Microsoft Office programs are important for this role.

Are there opportunities for career advancement in this role?

Yes, there may be opportunities for career advancement, especially for those who demonstrate strong scheduling abilities and a commitment to increasing their skill base through additional training.

What software or tools do I need to be familiar with for this position?

Familiarity with payroll software, scheduling databases, and general office software like Microsoft Office is important for performing the responsibilities of this role.

How does the position contribute to employee well-being?

The Entertainment Scheduling Specialist balances business needs with team member availability to minimize overtime and ensure fair scheduling practices, contributing positively to employee well-being.

Is training provided for new employees in this role?

Yes, training will be provided for new team members on payroll, scheduling, and specific pay practices/policies as part of the onboarding process.

What are some key responsibilities regarding payroll?

Key responsibilities include investigating and completing payroll adjustments, submitting these adjustments for departmental approval, and assisting with time sheet maintenance.

Does this position require participation in Environmental, Health & Safety responsibilities?

Yes, understanding and active participation in Environmental, Health & Safety responsibilities are required by following established policies, procedures, and training.

Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?