FAQs
What is the location for the Entitlement Representative position?
The position is based in Chennai.
What qualifications are required for the Entitlement Representative role?
A bachelor’s degree in any subject specialization that supports the role is required.
How much experience is necessary for this position?
A minimum of 2 to 5 years of overall experience in stakeholder and customer handling, specifically in Salesforce CRM, is necessary.
What skills are important for the Entitlement Representative role?
Strong communication skills (written, oral, presentation), intermediate to advanced Access and Excel skills, and knowledge of web product delivery and processes are important.
Is prior experience with Salesforce CRM preferred?
Yes, experience with Salesforce CRM is preferred, and working knowledge of Salesforce Configure-Price-Quote (CPQ) is also a plus.
What responsibilities will the Entitlement Representative have?
Responsibilities include ensuring correct access to Clarivate web products, processing information from Salesforce.com or via email, assisting customer accounts, and resolving customer queries promptly.
What are the working hours for this role?
The hours of work are Monday to Friday with rotational shifts covering APAC, EMEA, and US hours.
Are there opportunities for growth in this position?
Yes, this role offers an amazing opportunity to grow your customer-facing experience while supporting international customers.
What kind of team will the Entitlement Representative work with?
The Entitlement Representative will be part of the Global Order to Cash (OTC) organization, collaborating with teams that include Order Management, Billing, Collections, and Cash Applications.
Does Clarivate provide equal employment opportunities?
Yes, Clarivate is committed to providing equal employment opportunities for all persons, complying with applicable laws and regulations regarding non-discrimination.