FAQs
What is the job title for this position?
The job title is Entry Level Infrastructure Officer.
What type of role is the Infrastructure Officer?
The Infrastructure Officer role is a technical position providing IT support and project delivery across a wide spectrum of IT systems.
Who will the successful candidates report to?
The successful candidates will report to the Infrastructure Manager.
What kind of support will the Infrastructure Officer provide?
The Infrastructure Officer will provide first, second, and to a lesser extent third line support for desktop, servers, and applications.
What are the travel requirements for this role?
Regular travel within the UK for meetings and infrastructure work will be required, with occasional overnight stays. Candidates must live within reasonable daily travel, usually an hour each way, of an HMRC Regional Centre.
What is the Flexibility Payment associated with this role?
This post attracts a Level 1a Flexibility Payment (FP) combined with a bespoke FP package of 90 additional hours, paid monthly with salary.
What type of security clearance is required for this role?
Security Vetting at Security Check (SC) clearance level is required, with the potential for Developed Vetting (DV) clearance level depending on the assigned role.
What essential criteria are needed for candidates applying for this role?
Candidates should have experience in a previous IT-based role or have undertaken IT-based learning, be excited about technology, and have knowledge of managing Windows desktops and servers, IPv4 addressing, and network services such as DHCP and DNS.
Are there any desirable qualifications for this position?
Yes, desirable qualifications include holding a full UK driving license, ITIL 3 or V4 foundation certification, any IT qualification or demonstrable equivalent experience, and knowledge of basic scripting.
What are the benefits offered for this role?
Benefits include a salary of £28,341, a Civil Service Defined Benefit Pension scheme contribution of £7,652, flexible and hybrid working policies, generous leave allowance starting at 25 days, coaching and development opportunities, and family-friendly policies.
Is prior experience in IT required for this role?
Yes, experience in a previous IT-based role or IT-based learning is essential.
Will ongoing training and development opportunities be provided?
Yes, the role encourages a willingness to learn and share skills, knowledge, and experience to develop alongside 3rd line colleagues.
Can I apply for this position if I do not currently hold Security Vetting at SC level?
Yes, you can apply if you are willing to initiate the Security Check (SC) vetting process, as any job offer would be conditional on successfully achieving the required vetting levels.
What personal qualities are expected from candidates for this role?
Candidates should be highly motivated, pro-active team players with good communication skills and strong organizational skills to effectively manage their workload.