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ERS Program Manager-Service Execution Process

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Vertiv

4d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Westerville

AI generated summary

  • You must have a bachelor's degree, 5+ years in program management (HR/recruiting preferred), 1-2 years of continuous improvement experience, strong communication skills, and proficiency in Microsoft Office tools.
  • You will manage human capital strategies, enhance workflows, build educational partnerships, oversee recruiting efforts, facilitate interviews, track KPIs, and communicate improvements.

Requirements

  • Bachelor’s degree required.
  • 5+ years of program management experience, preferably with exposure to recruiting and/or HR.
  • 1-2 years’ experience with continuous improvement.
  • Ability to work collaboratively in a team environment and communicate effectively with internal and external stakeholders.
  • Proficiency in Microsoft Office Suite with experience using tools that track contract negotiation lifecycle preferred (such as Smartsheet, Sharepoint, PowerBI, excel etc.).
  • Strong attention to detail, with excellent organizational and time management skills required.
  • Ability to travel 25-30%.

Responsibilities

  • Human Capital Strategy Execution
  • Develop and implement workflows to drive more effective onboarding, hiring, and training. Document these processes and train the internal stakeholders (i.e., SCMs, Area Managers, Directors etc.) on them
  • Draft, develop, and manage relationships with Trade Schools, Colleges and Universities to be targeted for field employees and develop a partnership with selected schools
  • Develop an intern/Co-op program with trade schools, colleges and universities to increase number of available candidates
  • Evaluate current third-party recruiting companies to develop partnerships
  • Facilitate and Manage relationships with Military recruiting organizations
  • Represent Organization at Hiring Conferences
  • Develop and present organizational overview presentations
  • Organize and schedule Local managers to perform the interview process at conferences
  • Participate in the interview process
  • Develop relationships with internal stakeholders to improve timeline from hiring to actual time in the field.
  • Operations Team
  • Talent Acquisition
  • Human Resources
  • IT
  • Finance
  • Work closely with these internal stakeholders to create and implement ideas driving continuous improvement and build a positive work environment.
  • Create and manage PowerBI tool for Certification Tracking
  • Communication
  • Provide timely communication to management regarding challenges associated with achieving the human capital strategy.
  • Create and provide training material to the necessary operations and shared services support staff around the human capital strategy for ERS/HVM
  • Work with executive management to determine key operational KPI metrics, provide periodic documentation on performance of these KPI’s, and communicate challenges and improvement opportunities from these KPI’s
  • Work as necessary to provide written and phone communication with external organizations as required to communicate roadblocks associated with hiring and developing our operational resources
  • Work on the quarterly communication cadence including developing appropriate PowerPoint presentations to be presented to the field.

FAQs

What is the primary responsibility of the ERS Program Manager-Service Execution Process?

The primary responsibility includes facilitating the hiring and project execution process by assisting the operations team in managing various stages of an employee’s career, such as hiring, onboarding, organizational development, and employee communications.

What qualifications are required for this position?

A Bachelor’s degree is required, along with 5+ years of program management experience, preferably in recruiting or HR, and 1-2 years of experience in continuous improvement.

What tools and software should candidates be proficient in for this role?

Candidates should be proficient in Microsoft Office Suite and have experience using tools that track contract negotiation lifecycle, such as Smartsheet, SharePoint, PowerBI, and Excel.

How much travel is required for this position?

The position requires the ability to travel 25-30% of the time.

What are the core principles that the successful candidate should embrace?

The successful candidate should embrace the core principles of Safety, Integrity, Respect, Teamwork, and Diversity & Inclusion.

Will the Program Manager have a role in developing partnerships with educational institutions?

Yes, the Program Manager will draft, develop, and manage relationships with trade schools, colleges, and universities to target candidates for field positions.

What type of communication responsibilities does this role entail?

This role includes providing timely communication to management regarding challenges with the human capital strategy, creating training material, and working closely with executive management on operational KPI metrics.

Is there an emphasis on relationship management in this position?

Yes, developing relationships with internal stakeholders and external organizations is critical for improving efficiency and achieving the human capital strategy.

Are there specific competencies required for the position?

Yes, competencies such as Customer Focus, Interpersonal Savvy, Listening, Organization, Negotiating, and Time Management are essential for this role.

Where can candidates apply or find more information about this position?

Candidates can apply or learn more about the role by visiting the company’s career page at Vertiv.com/Careers.

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Vertiv

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Vertiv specialises in providing critical infrastructure and continuity solutions for data centres, communication networks, and commercial and industrial environments. Their ultimate mission is to deliver innovative, reliable, and sustainable solutions that ensure the continuous operation and efficiency of their clients' vital systems. The company's purpose is to enhance the performance and resilience of technology infrastructures by offering a comprehensive range of products and services, including uninterruptible power supplies (UPS), thermal management systems, and IT management solutions.