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Especialista en Comunicaciones Unificadas CCUU CISCO

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Madrid
    Remote

AI generated summary

  • You need native Spanish, fluent English, CCNP certification, experience with Cisco Collaboration tools, knowledge of networking protocols, monitoring tools, and strong soft skills.
  • You will optimize services, provide tailored ADOC support, troubleshoot network issues, manage incidents, analyze root causes, and conduct proactive trend analysis to prevent recurring problems.

Requirements

  • Idioma: Español nativo y inglés fluido (para interacciones internas con el cliente).
  • Certificaciones: CCNP
  • Experiencia con Tecnologías:
  • Cisco Collaboration: Webex, CUCM, Unity, Jabber.
  • Protocolos de red: BGP, OSPF, EIGRP, SIP, H.323.
  • Herramientas de monitoreo y troubleshooting: Wireshark, Cisco DNA, Prime Infrastructure.
  • Residencia en España
  • Habilidades blandas: Trabajo en equipo, proactividad, resiliencia y capacidad para generar relaciones de confianza con los clientes.
  • Se valorará positivamente el poseer certificado de discapacidad, en el marco de nuestra política de inclusión y diversidad.

Responsibilities

  • Optimización del servicio
  • Soporte ADOC adaptado a las necesidades y arquitectura del cliente.
  • Resolución de problemas de red a nivel general, gestionando incidencias de principio a fin, incluyendo diagnóstico y solución.
  • Realizar acciones prácticas de troubleshooting y asistir a reuniones Webex con el equipo.
  • Entregar análisis de causa raíz y referencias de software a los clientes.
  • Realizar análisis reactivo de tendencias para prevenir problemas recurrentes en la red.

FAQs

What is the required language proficiency for this position?

The required language proficiency is native Spanish and fluent English for internal interactions with clients.

What certifications are needed for this role?

A CCNP certification is required for this role.

What technologies should candidates be experienced with?

Candidates should have experience with Cisco Collaboration technologies (Webex, CUCM, Unity, Jabber), as well as network protocols (BGP, OSPF, EIGRP, SIP, H.323) and monitoring/troubleshooting tools (Wireshark, Cisco DNA, Prime Infrastructure).

Is residency in Spain a requirement?

Yes, residency in Spain is required for this position.

What soft skills are valued for this role?

The soft skills valued for this role include teamwork, proactivity, resilience, and the ability to build trustful relationships with clients.

What specific tasks will be part of the role?

Tasks will include service optimization, tailored ADOC support, network problem resolution, troubleshooting, conducting root cause analysis, and analyzing network trends to prevent recurring issues.

Are applications from candidates with disabilities encouraged?

Yes, applications from candidates with disabilities are positively valued as part of our inclusion and diversity policy.

Does Capgemini offer opportunities for further training and certification?

Yes, Capgemini offers a wide range of training opportunities, including courses in technology and personal skills.

What employee benefits are included in the job offer?

Benefits include life and accident insurance, a 50% subsidized medical insurance, 24 labor days of vacation, additional personal days, flexible remuneration plan, financial assistance for maintenance and telework, and flexible work hours.

Why should I join Capgemini?

Joining Capgemini means becoming part of a global leader in transforming businesses through technology, fostering an inclusive and sustainable future, and working with a diverse team of over 360,000 professionals globally.

Capgemini Engineering, the leader in engineering and R&D services, helps clients unleash their R&D potential.

Technology
Industry
10,001+
Employees

Mission & Purpose

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 60,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet. Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.