FAQs
What is the location for the EUT Quality Manager position?
The position is based in Boadilla del Monte, Spain.
What are the primary responsibilities of the EUT Quality Manager?
The EUT Quality Manager will be the main point of contact for users, ensuring effective delivery of End User Technologies services, maintaining customer satisfaction, and actively participating in problem-solving and incident resolution.
What qualifications are required for this role?
Candidates should have a higher education degree in fields such as computer science, telecommunications, industrial engineering, mathematics, or similar studies.
What experience is needed for the EUT Quality Manager role?
Candidates should have experience in IT departments, service management, and at least 4 years of experience in end-user support.
Is knowledge of languages important for this position?
Yes, a high level of spoken and written English (C1 level or equivalent) is required. Knowledge of other languages, especially Portuguese, will be valued.
Does the position require travel?
Yes, there may be a requirement to travel, although it will be infrequent.
What is Santander Digital Services' approach to risk management?
Santander Digital Services emphasizes a strong risk culture and expects all professionals to have a proactive and responsible attitude towards risk management.
Are there equal opportunity policies in place at Santander?
Yes, Santander is committed to being an organization that values the development of people and ensures equality of opportunity regardless of race, sex, religion, age, sexual orientation, marital status, disability, nationality, or gender identity.
How does this role contribute to service quality?
The EUT Quality Manager ensures that service level agreements (SLAs) are met, services are delivered efficiently, and technical incidents are resolved promptly to maintain high quality in service delivery.
What kind of projects will the EUT Quality Manager oversee?
The EUT Quality Manager will supervise and lead the implementation of processes, projects, incidents, problems, changes, and service requests that impact the end user.