Logo of Huzzle

Home

Matches

Explore

Manage

Executive Housekeeper - The Madrid EDITION

image

Marriott International

17d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You need a high school diploma or GED plus 1 year of housekeeping experience, or a 2-year degree in a related field. Familiarity with OSHA regulations and strong supervisory skills are essential.
  • You will oversee housekeeping operations, manage inventory, ensure compliance with regulations, communicate room status, supervise staff, handle guest complaints, and uphold service standards.

Requirements

  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

Responsibilities

  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

FAQs

What is the job title for this position?

The job title is Executive Housekeeper.

Where is The Madrid EDITION located?

The Madrid EDITION is located at Plaza de Celenque 2, Madrid, Spain.

What is the schedule for this position?

This position is full-time.

Is relocation assistance provided for this job?

No, relocation assistance is not provided for this position.

What are the educational requirements for the Executive Housekeeper position?

Candidates must have a high school diploma or GED with 1 year of experience in housekeeping, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

What is the primary focus of the Executive Housekeeper role?

The primary focus is to support day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, ensuring guest and employee satisfaction while maintaining the operating budget.

Are there specific responsibilities associated with managing housekeeping operations?

Yes, responsibilities include overseeing lost and found procedures, managing room cleaning assignments, ensuring adequate supplies, and supervising inspections of guestrooms and public spaces.

What qualities are emphasized for ensuring exceptional customer service in this role?

The role emphasizes handling guest problems effectively, setting a positive example for guest relations, and assisting in reviewing guest satisfaction results.

Does the position require any prior management experience?

Yes, the position is an entry-level management role and requires at least 1 year of experience in housekeeping or a related professional area, or a relevant degree with no experience required.

What type of working environment can one expect at The Madrid EDITION?

The working environment at The Madrid EDITION is described as inspiring and challenging, with a focus on heart-driven service and a commitment to creating exceptional guest experiences.

What is the core philosophy of EDITION Hotels as mentioned in the job description?

The core philosophy emphasizes combining quality service with personality, aiming to create a magical experience for guests that is both polished and individualistic.

Is there a commitment to diversity and inclusion in the hiring process?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What is the ultimate goal for employees at The Madrid EDITION?

The ultimate goal is for employees to feel inspired, connected to a global team, and empowered to be the best version of themselves while delivering exceptional service.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.