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EXECUTIVE - RESOLUTION SUPPORT

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DP World

4d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Dubai

AI generated summary

  • You must build strong tenant relationships, resolve complaints promptly, analyze feedback, ensure compliance, and report on satisfaction while staying updated on industry trends.
  • You will manage tenant relations, resolve complaints, collect feedback, coordinate with departments, provide information, and report on satisfaction to enhance tenant experiences and retention.

Requirements

  • - Serve as the primary point of contact for all tenants, developing and maintaining strong, positive relationships.
  • - Address and resolve tenant complaints promptly and effectively, ensuring high levels of tenant satisfaction.
  • - Proactively engage with tenants through regular communication and outreach to understand their needs and anticipate potential issues.
  • - Coordinate with internal departments to manage and resolve tenant issues effectively.
  • - Collect and analyze tenant feedback to identify trends and areas for improvement.
  • - Maintain detailed records of tenant interactions and complaints for reporting to management.
  • - Ensure that tenant issues are resolved in compliance with company policies and procedures.
  • - Provide tenants with information about market policies, services, and facilities.
  • - Assist in developing and implementing strategies to improve tenant satisfaction and retention.
  • - Prepare and present regular reports on tenant satisfaction and resolution activities to management.
  • - Stay updated on industry trends and best practices in tenant relations and resolution.
  • - Participate in tenant meetings and events to foster a strong sense of community and collaboration.

Responsibilities

  • Serve as the primary point of contact for all tenants, developing and maintaining strong, positive relationships.
  • Address and resolve tenant complaints promptly and effectively, ensuring high levels of tenant satisfaction.
  • Proactively engage with tenants through regular communication and outreach to understand their needs and anticipate potential issues.
  • Coordinate with internal departments to manage and resolve tenant issues effectively.
  • Collect and analyze tenant feedback to identify trends and areas for improvement.
  • Maintain detailed records of tenant interactions and complaints for reporting to management.
  • Ensure that tenant issues are resolved in compliance with company policies and procedures.
  • Provide tenants with information about market policies, services, and facilities.
  • Assist in developing and implementing strategies to improve tenant satisfaction and retention.
  • Prepare and present regular reports on tenant satisfaction and resolution activities to management.
  • Stay updated on industry trends and best practices in tenant relations and resolution.
  • Participate in tenant meetings and events to foster a strong sense of community and collaboration.

FAQs

What is the primary responsibility of the Executive - Resolution Support?

The primary responsibility is to serve as the main point of contact for tenants, developing and maintaining strong, positive relationships while addressing and resolving tenant complaints effectively.

How do I ensure tenant satisfaction in this role?

Tenant satisfaction is ensured by promptly addressing and resolving complaints, engaging in regular communication to understand tenants' needs, and proactively anticipating potential issues.

Will I need to collaborate with other departments?

Yes, you will need to coordinate with internal departments to manage and effectively resolve tenant issues.

How is tenant feedback utilized?

Tenant feedback is collected and analyzed to identify trends and areas for improvement, which helps enhance tenant satisfaction and retention strategies.

What kind of records will I need to maintain?

You will need to maintain detailed records of tenant interactions and complaints for reporting purposes to management.

Are there specific company policies I need to adhere to when resolving tenant issues?

Yes, it is essential to resolve tenant issues in compliance with company policies and procedures.

What type of information will I provide to tenants?

You will provide tenants with information about market policies, services, and facilities.

How often will I report on tenant satisfaction?

You will prepare and present regular reports on tenant satisfaction and resolution activities to management.

How do I stay informed about industry trends?

You will need to stay updated on industry trends and best practices in tenant relations and resolution.

Will I be involved in tenant community events?

Yes, participation in tenant meetings and events is encouraged to foster a strong sense of community and collaboration.

DP World

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.