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Executive Secretary to General Manager

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Accor

9d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Mumbai

AI generated summary

  • You should have 1-2 years in communication and event management, strong relationship skills, MS Office proficiency, and be fluent in English. Freshers are welcome.
  • You will provide administrative support, manage files, prepare meeting materials, handle inquiries, maintain office appearance, and ensure guest satisfaction while assisting the General Manager.

Requirements

  • Freshers are Welcome
  • 1-2 years of experience in internal and external communication, corporate identity management and public relations management
  • Experienced in event and event management
  • Effective communication, relationship development skills, strong representation skills
  • Creative, innovative, dynamic, result-oriented and self-motivated
  • High organizational planning, follow-up, presentation and reporting skills
  • Able to use MS Office programs at an advanced level and have knowledge about special programs for their work
  • Fluent in spoken and written English

Responsibilities

  • Provides administrative support to General Manager. Ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
  • Types, files and upkeeps all private and confidential matters related to the department.
  • Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
  • Prepares the relevant materials for all meetings attended by General Manager.Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and any other meetings.
  • Prepares and circulates the minutes of the meetings.
  • Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.
  • Makes copies of correspondence or other printed matters.
  • Prepares outgoing mail.
  • Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
  • Monitors and maintains the proper appearance of the office area.
  • Handles outgoing mails by courier.
  • Makes and confirms appointments for the General Manager.
  • Provides assistance & support to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Greets visitors, ascertains nature of business, and directs visitors appropriately.
  • Attends and contributes to all training sessions and meetings as required.
  • Exercises responsible behavior at all times and positively representing the hotel team.
  • Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
  • Ensures high standards of personal presentation and grooming.
  • Carries out any other reasonable duties and responsibilities as assigned.
  • All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
  • Be ready and responsible for any job, which may be assigned by the Management.

FAQs

What are the main duties of the Executive Secretary to the General Manager?

The main duties include providing administrative support to the General Manager, managing the filing system, preparing materials for meetings, handling incoming calls, and maintaining office appearance.

Is prior experience required for this position?

Freshers are welcome, but 1-2 years of experience in communication, corporate identity management, and public relations management is preferred.

What skills are essential for this job?

Essential skills include effective communication, relationship development, strong representation abilities, organizational planning, and proficiency in MS Office.

What is the dress code for this position?

The position requires maintaining high standards of personal presentation and grooming.

How are customer complaints handled?

All guest and internal customer complaints are handled courteously and efficiently, with follow-up to ensure problems are resolved satisfactorily.

Are there growth opportunities within this role?

Yes, the company supports growth and learning, allowing employees to explore various career advancements.

What language proficiency is required for this role?

Fluency in spoken and written English is required.

Are there any specific technical skills needed?

Advanced proficiency in MS Office programs is necessary, along with knowledge of special programs related to administrative tasks.

What is the work environment like for this role?

The work environment is dynamic and requires interaction with guests and colleagues, fostering positive relationships.

Are employees expected to participate in training sessions?

Yes, employees are required to attend and contribute to all training sessions and meetings as necessary.

Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.