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Experience Manager - Elan Union Market



5d ago

  • Job
    Mid Level
  • Business, Operations & Strategy
  • Watertown


  • Resident experience: The first point of contact to meet the needs of all residents utilizing in-depth knowledge of the community and its functions promoting an exceptional living experience for all residents, achieving community goals surrounding resident satisfaction and retention.
  • Move-in experience: Create a seamless move-in experience to ensure residents feel welcomed and appreciated.
  • Renewal Experience: Take a pro-active approach to resident renewals by maintaining connections through the lifecycle and prior to the renewal
  • Problem Resolution: Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solve problems and identify opportunities for improvement.
  • Leasing experience: Supports the activities of the central leasing team to coordinate the communities leasing and touring activities.


  • Creates an environment of openness and cooperation to achieve the community’s resident satisfaction and retention goals by sponsoring various resident activities and events, organizes, coordinates, and implements resident services, functions, and programs.
  • Oversees the lease renewal program, including various resident lease renewal functions, managing the communication and notification process, and assisting with resident move-outs as necessary.
  • Provides an exceptional move-in experience to ensure residents feel welcomed and appreciated in accordance with established policies and procedures.
  • Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solved problems and identify opportunities for improvement.
  • Supervises the community’s experience team members by interviewing, hiring, orienting, and developing employees, and manages their performance in accordance with Company policies, values, and business practices.
  • Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
  • Directs the community’s marketing and advertising activities, overseeing on-site traffic, and ensuring an appropriate inventory of “ready” apartments are available.
  • Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops, and implements short- and long-term marketing plans and goals to sustain occupancy.
  • Develops print and internet advertising strategies, uses available technology to promote the community.

A Leading, Fully-Integrated Global Real Estate Company

Real Estate
Founded Year

Mission & Purpose

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 20,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.


  • Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs

  • Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental and vision insurance plan options

  • Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays

  • Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child

  • Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you