Experienced Retail Security Officer

Mitie

Nov 13

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Facilities Management
Worcester

Requirements

Previous security experience
SIA License
Excellent communication skills at all levels.
Energy and enthusiasm
SC Clearance desirable

Responsibilities

To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
Work in a systematic, methodology and orderly way.
Fully and satisfactorily complete all required competency training.
To undertake training to ensure continuous self-development as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
To call emergency services and Communication Centre to report all incidents.

FAQs

What is the payrate for the Experienced Retail Security Officer role?

The payrate for the Experienced Retail Security Officer role is £12.39 per hour.

What benefits are offered with this position?

Benefits include Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, Childcare Vouchers, and a subsidised staff restaurant.

Is previous security experience required for this position?

Yes, previous security experience is required for the Experienced Retail Security Officer role.

Will training be provided for this role?

Yes, full and extensive training will be provided, including MAYBO and a key focus on customer service.

Is an SIA License mandatory for this position?

Yes, an SIA License is mandatory and must be worn at all times while performing duties.

Are there any specific health and safety responsibilities associated with this role?

Yes, the role involves reporting any health and safety hazards and staying alert to potential threats in the environment.

What technology will be provided to support security operations?

Employees will be provided with technology such as body worn cameras and incident reporting devices.

Is SC Clearance a requirement for this position?

SC Clearance is desirable but not mandatory for the Experienced Retail Security Officer role.

What should I do if I encounter a threatening situation while on duty?

You should use common sense and initiative by immediately involving others if you feel a situation becomes threatening.

What are the expectations regarding logging incidents?

You are required to complete an accurate, detailed notebook entry as soon as possible after any incident to be used in the Incident Report process.

Mitie

The exceptional, every day

Technology

Industry

10,001+

Employees

1987

Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.

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