Logo of Huzzle

Home

Matches

Explore

Manage

Expression of Interest - ServiceNow Practice Manager

image

Fujitsu

1mo ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Melbourne, +2

AI generated summary

  • You need 5+ years in ServiceNow, project management experience, pre-sales skills, and certifications (CIS/Master Architect preferred). Strong communication, problem-solving, and organizational skills are essential.
  • You will lead ServiceNow projects, manage pre-sales support, ensure solution delivery, build client relationships, and provide architectural expertise while tracking KPIs and driving customer satisfaction.

Requirements

  • 5+ years of experience in ServiceNow implementation, consulting, or transformation management.
  • Proven track record of managing large-scale ServiceNow projects, including technical management and leadership of project teams.
  • Extensive experience in pre-sales activities, including solution architecture, customer engagement, and opportunity qualification.
  • Strong knowledge of ServiceNow capability in Technology, Risk and Employee workflows.
  • Ability to understand customer needs and design innovative solutions that deliver value.
  • Excellent communication, presentation, and interpersonal skills, with the ability to engage at all levels of an organization.
  • Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
  • ServiceNow Certified Master Architect or Certified Implementation Specialist (CIS) preferred.
  • PMP, ITIL, or other relevant project management certifications a plus.
  • Ability to work in a dynamic, remote work environment.
  • Strong time management and organizational skills with a focus on results and deadlines.
  • Willingness to travel as needed for customer engagements and team collaboration.

Responsibilities

  • Lead and manage requests including pre-sales support, capability presentations, marketing planning, and delivery planning for ServiceNow transformation projects.
  • Act as a technical manager for large engagements and strategic customers, ensuring the successful delivery of ServiceNow solutions.
  • Provide hands-on leadership and support throughout the entire project lifecycle, from planning and design to execution and post-delivery.
  • Ensure customer satisfaction through the delivery of high-quality, scalable, and efficient solutions that meet or exceed expectations.
  • Collaborate with sales and business development teams to identify and qualify new opportunities with current and prospective customers.
  • Provide architectural expertise to assist in the design and development of tailored ServiceNow solutions.
  • Lead pre-sales discussions, deliver solution presentations, and produce detailed technical proposals and scoping documents.
  • Proactively identify risks and opportunities for improvement during the delivery process, ensuring smooth project execution.
  • Develop and track key performance indicators (KPIs) to measure the success of ServiceNow implementations and transformations.
  • Build strong relationships with customers, executive stakeholders, and internal teams.
  • Provide thought leadership on best practices, industry trends, and ServiceNow innovations.
  • Act as a trusted advisor to customers, driving engagement and satisfaction throughout the project lifecycle.

FAQs

What locations are available for the ServiceNow Practice Manager position?

The ServiceNow Practice Manager position is available in Melbourne, Sydney, and Brisbane.

What responsibilities does the ServiceNow Practice Manager have?

The ServiceNow Practice Manager is responsible for leading and managing requests, ensuring successful delivery of ServiceNow solutions, collaborating with sales for new opportunities, providing architectural expertise, and building strong relationships with customers among other tasks.

What is the required experience for this role?

The ideal candidate should have over 5 years of experience in ServiceNow implementation, consulting, or transformation management, along with a proven track record of managing large-scale projects.

What skills are essential for the ServiceNow Practice Manager position?

Essential skills include strong knowledge of ServiceNow capabilities, excellent communication and presentation skills, problem-solving abilities, and the capability to manage multiple priorities in a fast-paced environment.

Are there specific certifications preferred for this role?

Yes, the preferred certifications include ServiceNow Certified Master Architect or Certified Implementation Specialist (CIS), along with PMP, ITIL, or other relevant project management certifications.

Is travel required for the ServiceNow Practice Manager position?

Yes, there is a willingness to travel as needed for customer engagements and team collaboration.

What is Fujitsu's commitment to diversity, equity, and inclusion?

Fujitsu values diversity, equity, and inclusion and encourages applications from a wide range of backgrounds, including women, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ individuals, people with disabilities, veterans, and others.

What kind of support does Fujitsu offer for career development?

Fujitsu offers tailored career paths to support both professional and personal growth within the organization.

How does Fujitsu approach flexible working?

Fujitsu provides flexible work arrangements to promote a healthy work-life balance, supporting various work styles and preferences.

What should applicants do if they don't meet every requirement listed in the job description?

Applicants are encouraged to apply even if they don't meet every requirement, as the focus is on hiring individuals who value inclusion and collaboration rather than just ticking boxes.

image

Fujitsu

Technology
Industry
10,001+
Employees
1935
Founded Year

Mission & Purpose

Fujitsu is the leading Japanese global information and communication technology company, offering a wide range of technology products, solutions and services. We build new possibilities by connecting people, technology and ideas, creating a more sustainable world where anyone can advance their dreams.

Culture & Values

  • Our story

    Make the world more sustainable by building trust in society through innovation.

  • Fujitsu Uvance

    Delivering a transformation portfolio for a sustainable world.

  • Fujitsu Technology and Service Vision

    Drive a digital-led sustainability transformation.

  • Sustainability

    Contribution to sustainable development for society and the planet.

  • Governance

    The policies, practices and code of conduct enhancing the value we deliver to stakeholders.

  • Environment

    Our commitments to reduce our environmental impact.