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F&A Senior Admin Assistant

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UPS

11d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Pune

AI generated summary

  • You need strong Europe and EDS-CBS billing knowledge, excellent communication and interpersonal skills, analytical abilities, decision-making skills, and a customer-focused attitude. Proficiency in MS Office is essential.
  • You will conduct error analysis, coordinate training, communicate updates, ensure compliance, monitor workflows, improve processes, provide feedback, investigate queries, and handle ad hoc requests.

Requirements

  • Strong in depth Europe and EDS-CBS billing knowledge
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Analytical and problem solving skills
  • Must possess advanced reasoning and research skills
  • Decision making skills
  • Must be customer focused
  • Need to comprehend and cater to respective email requests accordingly
  • Eye for detail and must meet stiff deadlines
  • Have an excellent attendance track record
  • Self-driven
  • Influence and persuasion skills
  • Strong customer orientation to understand customer services issues
  • Knowledge of MS Office

Responsibilities

  • Prepare Error Analysis (Pareto) and conduct error analysis review with the team
  • Identify training areas and coordinate with the Supervisor for the necessary trainings
  • Understand the changes / updates from Country/CIM/PI Team and communicate the same to the team members
  • To comply with UPS policies, Data security, and SOX compliance related policies
  • Monitor workflow to plan work schedule as per the SLA requirement and the volume.
  • Measure and improve quality of the process by implementing process improvement plans and lean projects on a periodic basis
  • Measure and review performance and Quality and provide appropriate feedback to Supervisor for further analysis or actions.
  • To conduct weekly refresher on topics identified during quality feedbacks / PKTs etc.
  • Queries Investigation
  • Ad hoc billing requests or projects from Country / CIM / OTC
  • Follow up with respective stake holders / AE’s for getting the deliverables
  • Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement

FAQs

What is the job title for this position?

The job title for this position is F&A Senior Admin Assistant.

What are the primary responsibilities of the F&A Senior Admin Assistant?

The primary responsibilities include preparing and analyzing complex reports, handling small-scale projects, conducting error analysis, coordinating training, monitoring workflow, and performing general office duties.

Who does the F&A Senior Admin Assistant interact with regularly?

The F&A Senior Admin Assistant may interact with team members, supervisors, and various stakeholders, providing guidance and support while ensuring compliance with policies.

Is previous experience required for this role?

While specific previous experience is not mentioned, extensive knowledge of Europe and EDS-CBS billing and strong interpersonal and analytical skills are essential.

What software skills are necessary for this position?

Proficiency in MS Office is required along with advanced reasoning and research skills.

What kind of work environment can one expect?

The work environment is described as part of a Fortune Global 500 organization that fosters innovation and collaboration among talented teams.

Are there opportunities for growth within this position?

Yes, there are roles ready to cultivate your skills and the position may involve directing the work of others, providing guidance, and leading process improvement initiatives.

Is there a need for confidentiality in this role?

Yes, the F&A Senior Admin Assistant will regularly handle confidential material, requiring discretion and compliance with data security policies.

What type of projects might be assigned to the F&A Senior Admin Assistant?

The assistant may handle ad hoc billing requests or projects from Country, CIM, or OTC in addition to their regular duties.

What does the company commit to regarding workplace culture?

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Transportation
Industry
10,001+
Employees
1907
Founded Year

Mission & Purpose

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok.