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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Glasgow

AI generated summary

  • You should be positive, approachable, and confident in engaging with guests and the team, ensuring a memorable experience that encourages return visits. A can-do attitude is essential!
  • You will ensure guests enjoy their experience, share positive energy, build rapport with them and your team, maintain a can-do attitude, and express your authentic self.

Requirements

  • Be yourself!
  • Share your positive energy with guests and your team
  • Ensure that guests have a great experience in our restaurant and bar, and are leaving with a desire to come back again!
  • Have a can-do attitude
  • Be confident in speaking with guests and the team – we love building a good rapport

Responsibilities

  • Ensure that guests have a great experience in our restaurant and bar, and are leaving with a desire to come back again!
  • Share your positive energy with guests and your team
  • Be confident in speaking with guests and the team – we love building a good rapport
  • Have a can-do attitude
  • Be yourself!

FAQs

What are the primary responsibilities of a Food and Beverage Assistant?

As a Food and Beverage Assistant, you will be responsible for delivering first-class hospitality to guests in the hotel’s restaurant and bar, ensuring they have a great experience, and building rapport with both guests and team members.

What qualities are we looking for in an ideal candidate?

We are looking for candidates who are themselves, share positive energy with guests and the team, have a can-do attitude, and are confident in speaking and engaging with others.

Are there any perks or benefits offered to employees?

Yes, employees enjoy special rates on hotel rooms, a company-wide recognition scheme, meals on duty, a talent referral scheme, and access to various benefits including a pension scheme, life assurance, and wellbeing support.

Is there a focus on career development within the company?

Absolutely! We emphasize career development and provide ongoing job-related training programs with clear paths for progression, along with regular coaching and training from managers.

How does the company recognize and celebrate employee achievements?

The company hosts events such as Thank You Week and Employee Awards Celebrations to recognize and celebrate employee contributions with various fun activities.

What is the training process like for new hires?

New hires will benefit from the “GROWonline” learning portal, regular Learning Bites, “Come Join Us Guest Care” training, and wellness webinars to help develop their skills and knowledge in hospitality.

Where is Leonardo Royal Hotel Glasgow located?

The Leonardo Royal Hotel Glasgow is a 3-minute walk from Glasgow Central railway station, 1.3 miles from Glasgow Cathedral, and 2.3 miles from the Riverside Museum.

What sets Leonardo Hotels apart from other hospitality companies?

Leonardo Hotels values genuine hospitality and emphasizes personality in their recruitment process, focusing on consistent, friendly, genuine, positive, and willing interactions among team members.

Can employees earn rewards based on their performance?

Yes, employees can earn performance-based rewards through the Leo Points system, which includes vouchers and well-deserved days off.

What type of work environment can employees expect?

Employees can expect a fun and friendly working environment that involves customer interaction, variety, and team-building activities like summer barbecues and holiday parties.

Welcome to Leonardo Hotels UK & Ireland, formerly known as Jurys Inn! #ComeJoinUs

Travel & Leisure
Industry
5001-10,000
Employees

Mission & Purpose

Leonardo Hotels is one of the fastest-growing hotel chains in Europe with over 150 hotels in 13 countries, 52 of which are within the UK & Ireland. Leonardo Hotels are ideally located for sightseeing, shopping and business, and all our hotels have spacious comfortable bedrooms to relax in. Whether it is our 24 hour available staff, free WiFi or plentiful buffet breakfast, at Leonardo Hotels the little things make big differences. So whether you are visiting us as a business or leisure guest, a warm welcome awaits. #ComeJoinUs