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F&B Assistant

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Hilton

11d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a positive attitude, strong communication, customer service skills, flexibility, teamwork ability, F&B experience, knowledge of hygiene regulations, and ability to lift 50 lbs.
  • You will manage guest queries, maintain bar supplies, follow grooming standards, ensure cleanliness, comply with safety regulations, and assist callers while completing opening and closing duties.

Requirements

  • Positive attitude
  • Good communication skills (oral and written)
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Experience in Food and Beverage department and/or industry
  • Knowledge of the appropriate table settings and service ware
  • Knowledge of Food Hygiene Regulations
  • Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.

Responsibilities

  • Manage guest queries in a friendly, timely, and efficient manner
  • Ensure knowledge of menu and all products
  • Follow correct reporting procedures if faced with issues
  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
  • Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
  • Efficiently completes opening, closing and other side duties
  • Maintains all equipment in a clean and polished fashion as required
  • Ensures that required chemicals for duty are requisitioned and available for usage
  • Ensures that bars are sanitized and spotless before completion of duties
  • Replenishes bar supplies such as liquor, fruit, ice and dishes
  • Comply with hotel security, fire regulations and all health and safety legislation

FAQs

What are the main responsibilities of a F&B Assistant?

A F&B Assistant is responsible for assisting Bartenders, Waiters, and Waitresses in serving and clearing food and beverage orders, managing guest queries, maintaining cleanliness of workstations, and ensuring high levels of guest satisfaction.

What skills are required to be successful in this role?

The role requires a positive attitude, good communication skills (both oral and written), commitment to high levels of customer service, excellent grooming standards, flexibility to respond to different work situations, and the ability to work independently or in teams.

Is previous experience in the food and beverage industry necessary?

It is advantageous to have experience in the Food and Beverage department or industry, but it may not be strictly necessary.

What are the grooming standards expected from a F&B Assistant?

F&B Assistants are expected to follow Hilton Grooming standards, which include adhering to the uniform dress code, maintaining cleanliness, and ensuring personal hygiene.

Are there any physical requirements for this job?

Yes, the job requires the ability to grasp, lift, and/or carry, or otherwise transport up to 50 lbs. through a crowded room.

What type of support does Hilton offer to its Team Members?

Hilton is dedicated to providing exceptional guest experiences and values its Team Members, offering them opportunities for development and creating a remarkable hospitality experience.

Do F&B Assistants need to be familiar with food hygiene regulations?

Yes, knowledge of Food Hygiene Regulations is beneficial for a F&B Assistant.

What kind of environment will I be working in as a F&B Assistant?

You will be working in a dynamic hospitality environment, interacting with guests and team members while serving food and beverages in a timely and pleasant manner.

How does Hilton define its company culture?

Hilton's culture is centered around the vision "to fill the earth with the light and warmth of hospitality," which emphasizes teamwork and creating remarkable hospitality experiences every day.

Is knowledge of menu offerings important for this position?

Yes, extensive knowledge of menu offerings is crucial for effectively serving guests and enhancing their experience.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay