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F&B Hostess

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Accor

Oct 31

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • Excellent communication and interpersonal skills.
  • Friendly and welcoming demeanour.
  • Ability to multitask and work in a fast-paced environment.
  • Knowledge of food and beverage offerings.
  • Previous experience in a similar role, preferably in a fine dining establishment.
  • Strong organizational and customer service skills.
  • Flexibility to work evenings, weekends, and holidays.

Responsibilities

  • Greeting and welcoming guests as they arrive at the restaurant.
  • Escorting guests to their tables and providing them with menus.
  • Taking reservations and managing the seating plan to ensure efficient operation.
  • Providing recommendations on food and drink selections, along with information about specials and promotions.
  • Ensuring that guests are attended to promptly and addressing any requests or concerns they may have.
  • Coordinating with the kitchen and serving staff to ensure smooth service.
  • Handling guest inquiries, feedback, and complaints in a professional and courteous manner.
  • Maintaining a clean and organized work environment.
  • Assist in setting up and clearing tables to ensure a smooth flow of service.
  • Collaborate with the restaurant manager and staff to ensure that guest preferences and special requests are accommodated.
  • Maintain knowledge of the restaurant's menu items, ingredients, and preparation methods to provide accurate information to guests.
  • Assist in training and mentoring new hostess staff members.
  • Help with administrative tasks such as taking reservations, managing guest lists, and updating restaurant seating arrangements.
  • Handle cash and credit card transactions accurately and securely.
  • Assist in maintaining a high standard of cleanliness and hygiene in the dining area.

FAQs

What is the primary role of an F&B Hostess at TWINE?

The primary role of an F&B Hostess at TWINE is to create a positive and enjoyable dining experience for guests, greeting and welcoming them, managing reservations, and coordinating with the staff to ensure smooth service.

What qualifications are required for the F&B Hostess position?

The qualifications required include excellent communication and interpersonal skills, a friendly demeanor, the ability to multitask in a fast-paced environment, knowledge of food and beverage offerings, previous experience in a similar role, strong organizational and customer service skills, and flexibility to work evenings, weekends, and holidays.

Is previous experience necessary for this position?

Yes, previous experience in a similar role, preferably in a fine dining establishment, is required for the F&B Hostess position.

What kind of team will I be working with as an F&B Hostess?

You will be part of a diverse, young, and vibrant team.

Are there opportunities for growth and training in this role?

Yes, there are opportunities for growth and training, as the role includes assisting in training and mentoring new hostess staff members.

How does the F&B Hostess assist with managing the restaurant?

The F&B Hostess assists with taking reservations, managing the seating plan, providing recommendations to guests, and ensuring the overall smooth operation of the restaurant.

What does the work environment look like for an F&B Hostess?

The work environment is dynamic and fast-paced, with a focus on providing excellent customer service in a vibrant dining setting.

Does the position require handling cash and credit card transactions?

Yes, the F&B Hostess is responsible for handling cash and credit card transactions accurately and securely.

Will I be expected to work on holidays and weekends?

Yes, flexibility to work evenings, weekends, and holidays is required for the position.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.

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