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F&B Supervisor - Chinese Restaurant

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Mandarin Oriental Hotel Group

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, hospitality degree preferred, 2+ years in a 5-star hotel, strong communication skills, and the ability to lead a diverse team in a fast-paced environment.
  • You will supervise daily operations, ensure service quality, engage with guests, handle complaints, train staff, maintain cleanliness, and foster teamwork while monitoring standards and performance.

Requirements

  • High School qualification or equivalent.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
  • A minimum of 2 years of experience working in a 5-star luxury hotel environment.
  • Ability to understand guest needs and to deliver superior customer service.
  • Proven ability to successfully support the management to motivate and lead a diverse team.
  • Basic computer skills including MS Office.
  • Fluent verbal and written communication skills in English.
  • Verbal and written communication skills in Arabic or other languages are preferred.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Supervise the daily operations of the outlet, ensuring smooth and efficient service, while monitoring service standards, food quality and guest satisfaction
  • Understand and comply with all corporate and hotel policies and standard operating procedures. Ensure compliance with all health, safety and sanitation regulations
  • Conduct regular inspections and maintain a clean, safe and organized environment
  • Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them.
  • To respond proactively to guest enquiries, ensuring that appropriate action is taken in the absence of the manager in charge.
  • Being fully involved in the service and show strong presence on the floor. Run a station if required.
  • Personally monitor and follow through on any requirements of VIP guests who are dining in the restaurants as directed by the restaurant management.
  • Support the Restaurant/ Outlet Manager to maintain a clear overview of all POS- point of sales, by carrying out regular checks on accuracy of all items.
  • Constantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Outlet Manager.
  • Maintain a great synergy between all outlets within Food & Beverage as well as the Hotel overall to assure maximum efficiency.
  • Ensure proper presentation of all menus: current, clean and presentable.
  • Support the Restaurant/ Outlet Manager when required to train colleagues in accordance with the applicable standards and policies.
  • Identify departmental learning and development needs for all colleagues of the restaurants and share those with the Restaurant/Outlet Manager
  • Act as a hotel “ambassador” at all times.
  • Perform any other reasonable duties as required by the Restaurant/ Outlet Manager or the Assistant Restaurant/ Outlet Manager.
  • Warmly engage and converse with guests.
  • Ensure customer satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs)
  • Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
  • Create WOW moments to surprise and delight in house guests.
  • Handle and resolve effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
  • Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
  • Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service.
  • Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
  • Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.
  • Encourage proactive, efficient and effective communication within the outlet in order to promote a climate of teamwork and enthusiasm.

FAQs

What are the primary responsibilities of the F&B Supervisor at the Chinese Restaurant?

The primary responsibilities include overseeing daily operations, ensuring service standards and food quality, managing the team, maintaining guest satisfaction, conducting inspections, and creating a positive dining experience for guests.

What qualifications are required for this position?

A high school qualification or equivalent is required, with a preference for a Degree or Higher National Diploma in Hospitality/Hotel/Business Management. Additionally, experience as a Supervisor in a high-volume restaurant and a minimum of 2 years in a 5-star luxury hotel environment are preferred.

Is prior experience in a similar role necessary?

Yes, prior experience as a Supervisor in a high-volume restaurant with the highest levels of service is preferred, along with at least 2 years of experience in a luxury hotel setting.

What skills are important for an F&B Supervisor?

Important skills include strong interpersonal and communication skills, the ability to understand guest needs, exceptional organizational skills, attention to detail, and basic computer skills including MS Office.

Are language skills necessary for this role?

Fluency in verbal and written communication skills in English is required. Verbal and written communication skills in Arabic or other languages are preferred.

Will the F&B Supervisor be involved in guest relations?

Yes, the F&B Supervisor is expected to engage with guests, ensure their satisfaction, listen to their needs, and handle any complaints or concerns that arise.

What kind of work environment can the F&B Supervisor expect?

The F&B Supervisor will work in a dynamic, fast-paced environment, promoting teamwork, addressing conflicts, and maintaining high standards of service.

Are there opportunities for training and development in this role?

Yes, the F&B Supervisor will support the Restaurant/Outlet Manager in training colleagues and identifying departmental learning and development needs.

What are the working hours for this position?

The role requires flexibility to work a variety of shifts, including evenings, weekends, and holidays, as per business needs.

What is the role's focus in terms of guest engagement?

The F&B Supervisor's role focuses on warmly engaging with guests, creating memorable experiences, and ensuring every guest is delighted with their dining experience.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.