F&B Supervisor - Greek Restaurant

Mandarin Oriental Hotel Group

15d ago

Job
Full-time
Junior Level
Customer Relations
Hospitality & Retail
Dubai

AI generated summary

You should have a high school qualification, 2 years in a luxury hotel, supervisory experience, strong communication skills, attention to detail, and be flexible with shift timings.
You will supervise operations, ensure guest satisfaction, maintain standards, train staff, address complaints, and foster teamwork in a high-quality dining environment.

Requirements

High School qualification or equivalent.
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
A minimum of 2 years of experience working in a 5-star luxury hotel environment.
Ability to understand guest needs and to deliver superior customer service.
Proven ability to successfully support the management to motivate and lead a diverse team.
Basic computer skills including MS Office.
Fluent verbal and written communication skills in English.
Verbal and written communication skills in Arabic or other languages are preferred.
Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

Supervise the daily operations of the outlet, ensuring smooth and efficient service, while monitoring service standards, food quality and guest satisfaction
Understand and comply with all corporate and hotel policies and standard operating procedures. Ensure compliance with all health, safety and sanitation regulations
Conduct regular inspections and maintain a clean, safe and organized environment
Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them
To respond proactively to guest enquiries, ensuring that appropriate action is taken in the absence of the manager in charge
Being fully involved in the service and show strong presence on the floor. Run a station if required
Personally monitor and follow through on any requirements of VIP guests who are dining in the restaurants as directed by the restaurant management
Support the Restaurant/ Outlet Manager to maintain a clear overview of all POS- point of sales, by carrying out regular checks on accuracy of all items
Constantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Outlet Manager
Maintain a great synergy between all outlets within Food & Beverage as well as the Hotel overall to assure maximum efficiency
Ensure proper presentation of all menus: current, clean and presentable
Support the Restaurant/ Outlet Manager when required to train colleagues in accordance with the applicable standards and policies
Identify departmental learning and development needs for all colleagues of the restaurants and share those with the Restaurant/Outlet Manager
Act as a hotel “ambassador” at all times
Perform any other reasonable duties as required by the Restaurant/ Outlet Manager or the Assistant Restaurant/ Outlet Manager
Warmly engage and converse with guests
Ensure customer satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs)
Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest
Create WOW moments to surprise and delight in house guests
Handle and resolve effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail
Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise
Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service
Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement
Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence
Encourage proactive, efficient and effective communication within the outlet in order to promote a climate of teamwork and enthusiasm

FAQs

What is the primary responsibility of the F&B Supervisor at the Greek Restaurant?

The primary responsibility of the F&B Supervisor is to oversee and be personally involved in all operational aspects of a particular shift, ensuring that service steps are followed and that every guest is delighted, while also managing and developing the team.

What qualifications are preferred for the F&B Supervisor position?

A degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.

How many years of experience are required for this role?

A minimum of 2 years of experience working in a 5-star luxury hotel environment is required.

Is prior supervisory experience in a restaurant setting necessary?

Yes, experience as a Supervisor in a high-volume restaurant with the highest levels of service is preferred.

What skills are needed to succeed in this role?

Candidates should possess strong interpersonal and communication skills, exceptional organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Is knowledge of other languages beneficial for this position?

Yes, verbal and written communication skills in Arabic or other languages are preferred.

What are the working hours like for the F&B Supervisor?

Flexibility to work a variety of shifts, including evenings, weekends, and holidays, is required as per business needs.

What approach does the F&B Supervisor take towards guest relations?

The F&B Supervisor is expected to warmly engage with guests, ensure customer satisfaction, listen to their needs, and create memorable moments.

How does the F&B Supervisor support the Restaurant/Outlet Manager?

The F&B Supervisor supports the Restaurant/Outlet Manager by training colleagues, maintaining service standards, conducting inspections, and monitoring guest satisfaction.

What is expected in terms of colleague relations?

The F&B Supervisor should foster a positive work environment, promote teamwork, provide coaching and feedback, and address conflicts or issues effectively.

Mandarin Oriental Hotel Group

Travel & Leisure

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.