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Fast Track Claims Processor - Italian Speaker

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Chubb

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Madrid

AI generated summary

  • You must speak Italian fluently, have advanced English skills, a law degree preferred, claims handling experience, and strong organizational and communication abilities. Customer-focused and detail-oriented candidates are ideal.
  • You will assess Fast Track claims, handle inquiries, manage workloads within deadlines, maintain data integrity, ensure customer satisfaction, and enhance technical knowledge in a team environment.

Requirements

  • Advanced proficiency in English (C1) is required.
  • Native or bilingual proficiency in Italian is essential.
  • Any other European language would be an asset ( Dutch/German/French/Spanish/Swedish/Danish)
  • A Bachelor’s degree in Law is preferred.
  • General knowledge of commercial insurance in A&H, P&C classes, underwriting, or policy issuance is advantageous.
  • Previous experience in claims handling is preferred, ideally within a broker or insurance office.
  • Customer service experience that demonstrates a high standard of professional care is preferred.
  • Strong organizational skills and the ability to work effectively under time constraints are necessary.
  • Ability to prioritize tasks and work within SLAs while managing time effectively.
  • Exceptional written communication skills for email correspondence and strong telephonic communication abilities, ensuring a high standard of customer service.
  • Attention to detail and a commitment to maintaining high levels of quality and accuracy throughout the claims handling process.
  • Experience working independently or as part of a team; self-motivation is essential.
  • We welcome candidates who are process-oriented, adaptable, and customer-focused individuals, capable of driving operational improvements while fostering positive internal and external relationships.

Responsibilities

  • Accurately assess and evaluate 'Fast Track' claims, including policy liability, reserve calculations, and settlement values.
  • Efficiently handle incoming call enquiries.
  • Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
  • Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.
  • Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes.
  • Deliver a professional service to customers at all times.
  • Identify and respond to complaints or customer dissatisfaction.
  • Effectively prioritize and manage your workload.
  • Continuously develop technical knowledge and expertise.
  • Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
  • Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.

FAQs

What is the job title for this position?

The job title is Fast Track Claims Processor - Italian Speaker.

Where is the position located?

This position is located in the EMEA Madrid Claims Centre team.

Is prior experience in claims handling required for this role?

While previous claims handling experience is preferred, it is not strictly required. Experience in general insurance, administration, or customer service is also valuable.

What languages are required for this job?

Advanced proficiency in English (C1) is required, and native or bilingual proficiency in Italian is essential. Knowledge of additional European languages is an asset.

What key responsibilities does a Fast Track Claims Processor have?

Key responsibilities include assessing and evaluating claims, handling incoming inquiries, maintaining claims data, delivering professional customer service, and managing workloads efficiently.

What kind of training is provided to new employees?

We offer thorough on-the-job training and robust onboarding to equip new team members to become proficient claims processors.

What benefits are offered to employees in this position?

Benefits include 30+ days of vacation, working from home options, private medical insurance, life and accident insurance, meal allowance, pension plan, gympass, and various other allowances.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for continuous development of technical expertise and claims handling skills through coaching and resources available via our talent portal.

What are the core values of Chubb?

Chubb's core values are Integrity, Client Focus, Respect, Excellence, and Teamwork.

Does Chubb have an equal opportunity employment policy?

Yes, Chubb provides equal employment opportunity in all of its employment practices regardless of various legally protected categories.

Is there an age requirement for applicants?

There is no specific age requirement; all qualified applicants are encouraged to apply, as Chubb values diversity and inclusivity.

Do applicants need legal authorization to work in Spain?

Yes, applicants for positions with Chubb Spain must be legally authorized to work in Spain.

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Chubb

The world's largest publicly traded property and casualty insurance company

Finance
Industry
10,001+
Employees
1882
Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.