Logo of Huzzle

Home

Matches

Explore

Manage

Field IT Engineer

image

Live Nation Entertainment

11d ago

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin
    Remote
  • Quick Apply

AI generated summary

  • You need 2+ years in tech, knowledge of ticketing/retail systems, networking, and device apps. Strong communication, detail-oriented, and able to travel for events. Valid driver's license required.
  • You will install, support, and upgrade Ticketmaster software and hardware, troubleshoot issues, manage assets, provide training, and collaborate with teams and clients to ensure smooth operations.

Requirements

  • 2+ years of technology industry experience. Experience with ticketing and/or retail systems preferred.
  • Knowledge of Microsoft, Apple, and mobile device applications.
  • Experience with both wired and wireless networking technologies and products.
  • Experience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teams.
  • Strong aptitude for understanding concepts and methodologies, both technical and non-technical.
  • Strong interpersonal and communication skills – ability to influence.
  • Candidate must be detail oriented and organised.
  • Ability to travel required.
  • May be required to work nights, weekends, or holidays.
  • Must have valid clean driving licence.
  • Candidate must be dynamic to meet the needs of an ever-changing live entertainment environment.

Responsibilities

  • Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
  • Installation of software, firmware to ensure devices are up to date
  • Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
  • Upgrading and replacing hardware and software as and when required
  • Configuring and testing of the above said hardware and software
  • Diagnosing and remediation of issues and problems both remotely and on-site
  • Raising incidents and updating incident management software
  • Tracking Assets and updating asset management software
  • Minimise incidents and service distribution by providing proactive support and maintenance
  • Coordinating and liaising with clients prior to attendance and installations
  • Working with third party providers and contractors often in a lead capacity
  • Provide on-site end user training and demonstration of Ticketmaster products
  • Updating and maintaining technical and operational documentation
  • Communicating and collaborating with multiple teams and clients
  • Following best practices and procedures ensuring standards are maintained
  • Maintain an understanding of all TM and LN products usage and functionality

FAQs

What is the job title for this position?

The job title for this position is Field IT Engineer.

Where is the location of this job?

The location of this job is Dublin, Ireland.

What type of contract is offered for this role?

This role offers a permanent contract, requiring 40 hours per week.

What team will the Field IT Engineer be part of?

The Field IT Engineer will be part of the Global Support & Operations organization within Ticketmaster UK/IRE – Enterprise Support.

What are the main responsibilities of the Field IT Engineer?

The main responsibilities include installation and support of Ticketmaster software and hardware, diagnosing issues, maintaining technical documentation, and providing client training, among other tasks.

What qualifications are required for this position?

A minimum of 2+ years of technology industry experience is required, preferably with ticketing and/or retail systems.

Is experience with networking technologies necessary?

Yes, experience with both wired and wireless networking technologies and products is necessary.

What interpersonal skills are important for this role?

Strong interpersonal and communication skills, along with the ability to influence others, are important for this role.

Will the Field IT Engineer need to travel?

Yes, the ability to travel is required for this position.

Are there specific working hours for this job?

The Field IT Engineer may be required to work nights, weekends, or holidays as needed.

Is a valid driving license required for this position?

Yes, candidates must have a valid clean driving license.

What qualities are emphasized in Ticketmaster's work culture?

Ticketmaster emphasizes values such as reliability, teamwork, integrity, and belonging in its work culture.

Does Ticketmaster support diversity and inclusion in its hiring practices?

Yes, Ticketmaster is committed to creating an inclusive environment and encourages applications from all individuals, irrespective of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation Entertainment

Live Nation produces more concerts, sell more tickets and connects more brands to music than anyone else in the world.

Entertainment & Media
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing. With business operations and corporate functions across major divisions including Ticketmaster, Concerts, Media & Sponsorship and Artist Nation, we offer exciting opportunities across every discipline. Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest. We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), Music@Home (cultivate your little ones music interest), and tuition reimbursement for ongoing career development. Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.