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Field Service Engineer

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Engineering
  • Madrid
    Remote

AI generated summary

  • You need a relevant degree, hands-on service experience, strong communication skills, creativity in problem-solving, PC literacy, a driving license, and high proficiency in English.
  • You will install, calibrate, maintain, and repair Electron Microscopes, ensure quality service, build customer relationships, and travel up to 50% while documenting and optimizing tools.

Requirements

  • Degree in Mechanical, Industrial, Electronics, or equivalent combination of education, technical training, and/or work experience will be considered.
  • Hands on experience in a similar service environment
  • Excellent interpersonal communication both written and oral
  • Ability to work optimally with customers and colleagues in difficult and stressful situations
  • Customer friendliness and a professional demeanour
  • Creative with your approach to troubleshoot/repair, design evaluation and problem-solve
  • PC literacy including MS Office and Outlook.
  • Driving License.
  • English High Level - Speaking, Written and Read.

Responsibilities

  • Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training and/or repairs in Electron Microscopes.
  • Responsible for providing services remote or at site within the agreed conditions; setting accurate priorities.
  • Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
  • Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
  • Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
  • Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
  • Responsible for optimisation and accuracy of the provided tools and consignment stock.
  • Drive continuous improvement using our Practical Process Improvement Business System.
  • Flexible working location and schedule with the ability to travel up 50%.

FAQs

What is the work schedule for the Field Service Engineer position?

The work schedule is standard, Monday to Friday.

What are the environmental conditions associated with the job?

Some degree of PPE (Personal Protective Equipment) is required, including safety glasses, gowning, gloves, lab coat, and ear plugs, among others.

What type of company is Thermo Fisher Scientific?

Thermo Fisher Scientific is a successful, growing global organization that focuses on performance, quality, and innovation, with revenues over $35 billion and the largest investment in R&D in the industry.

What will be the primary responsibilities of a Field Service Engineer?

A Field Service Engineer will deliver onsite support, complete installations, calibrations, preventative maintenance, training, and repairs in Electron Microscopes, among other service commitments.

Is there any opportunity for career growth in this position?

Yes, this role provides the opportunity to grow within Field Services and across the Thermo Fisher organization.

What are the benefits offered to Field Service Engineers?

Benefits include a company car, company phone, company laptop, bonus, healthcare, Pension Plan, employee assistance program, and more.

How much travel is expected in this position?

The role requires the ability to travel up to 50%.

What educational background is required for this position?

A degree in Mechanical, Industrial, Electronics, or an equivalent combination of education, technical training, and/or work experience is required.

What kind of experience is needed for a Field Service Engineer?

Hands-on experience in a similar service environment is required.

What key skills are important for this role?

Important skills include excellent interpersonal communication, the ability to work under pressure, customer friendliness, creative troubleshooting abilities, PC literacy, and a high level of English proficiency in speaking, writing, and reading.

Is a driving license required for this position?

Yes, a driving license is required.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.