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Field Service Engineer 3 - East TN

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GE Healthcare

15d ago

  • Job
    Full-time
    Mid & Senior Level
  • Engineering
    Healthcare
  • Johnson City, +1

AI generated summary

  • You need a relevant degree or equivalent experience, 4+ years servicing electrical equipment, strong troubleshooting skills, proficiency in Microsoft applications, and flexibility for on-call duties.
  • You will troubleshoot, repair, install, and maintain equipment, mentor team members, manage customer communications, and support business growth through collaboration and training.

Requirements

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;
  • OR equivalent military education and 4+ years of experience servicing electrical equipment;
  • OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Experience troubleshooting and responding to customer concerns.
  • Experience with Web applications as well as Microsoft suite of products.
  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
  • In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
  • Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
  • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Responsibilities

  • Perform advanced troubleshooting and repair on assigned equipment.
  • May also perform installation, validation and maintenance on assigned equipment.
  • Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
  • Lead communications with customers and serve as escalation point for customer-related concerns including installs.
  • Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
  • Lead and communicate HQ and Zone or Area-level initiatives.
  • Co-lead regular team or modality meetings as required.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Effectively communicate and partner with teammates and colleagues.
  • Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.
  • Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
  • Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
  • May include application training of clinical or scientific staff on designated equipment.

FAQs

What is the primary role of a Field Service Engineer 3 at GE HealthCare?

The primary role of a Field Service Engineer 3 is to act as a technical expert, resolving advanced service repair needs for designated equipment and driving customer satisfaction through service excellence in the Northeast Tennessee area.

What are the key responsibilities of this position?

Key responsibilities include performing advanced troubleshooting and repair, leading communications with customers, mentoring less experienced Field Engineers, maintaining service logs, and recommending value-added services to customers.

What qualifications are required for this position?

Candidates must have an Associate's or Bachelor's degree in Electrical, Biomedical, or Mechanical Engineering (or related field) with 4+ years of experience, or equivalent military education with the same experience, or a High School Diploma/GED with 8+ years in servicing electrical equipment.

Is there an on-call duty associated with this role?

Yes, willingness to be available after hours and work a rotating on-call schedule, including weekends, is necessary for critical issues and coverage as needed.

What physical requirements are expected for this position?

Candidates must be able to reach at, above, and below shoulder level, flex/extend their neck, have good hand and finger dexterity, and possess specific vision abilities including color, close vision, distance vision, peripheral vision, and depth perception.

Are relocation assistance opportunities available for this position?

Yes, relocation assistance is provided for this position.

How does GE HealthCare view employee success?

GE HealthCare believes that customer satisfaction determines company success, and employees are expected to focus on customer needs while fostering strong relationships to become perceived partners in their customers’ businesses.

Are vaccination mandates applicable to this position?

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, certain customers may have vaccination mandates that apply to GE HealthCare employees.

Will I need to undergo a background check?

Yes, the successful applicant must comply with GEHC's standard background check, including a post-offer drug test.

Is experience with web applications necessary for this role?

Yes, experience with web applications and the Microsoft suite of products is required for this position.

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GE Healthcare

Science & Healthcare
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.