FAQs
What is the main role of a Field Service Engineer at ABB?
The main role of a Field Service Engineer at ABB involves executing service work of low to medium complexity according to work instructions, ABB's standard processes, and safety guidelines, while ensuring high customer satisfaction.
What qualifications are required to apply for this position?
Applicants are required to have a degree in B-Tech Electrical or B-Tech Electronics and a minimum of 2 to 8 years of experience with Low/Medium Voltage Drives, VFD drives, and LCI.
Is travel mandatory for this position?
Yes, traveling is mandatory for the Field Service Engineer role.
What type of experience is preferred for this job?
Experience with installation and commissioning of VFD drives and field service is preferred.
What is the work model for this position?
The work model for this position is on-site.
Will I need to prepare reports for customers?
Yes, the Field Service Engineer will need to prepare all necessary documents and customer reports to be signed by the customer representative.
How does ABB ensure customer satisfaction in this role?
ABB ensures customer satisfaction by executing service work according to customer orders and expectations, and by proactively addressing technical issues with a focus on quality and timeliness.
What safety guidelines must be followed in this role?
Field Service Engineers must adhere to ABB's standard safety guidelines, ensuring that all operations are conducted safely and responsibly while on-site.
Can I expect to receive technical support while on the job?
Yes, technical support is provided for field service activities to assist engineers in troubleshooting and resolving issues.
How does ABB approach diversity and inclusion?
ABB is committed to diversity, inclusion, and equal opportunities, and values people from different backgrounds as part of their culture and operational success.