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Field Service Engineer

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ABB

17d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Engineering
    IT & Cybersecurity

AI generated summary

  • You need a B-Tech in Electrical/Electronics, 2-8 years in Low/Medium Voltage VFD drives, installation, commissioning, and technical support, with a readiness to travel and work under pressure.
  • You will execute service work, ensure customer satisfaction, identify business opportunities, troubleshoot equipment, prepare materials, and document service activities per quality and safety standards.

Requirements

  • Degree in B-Tech Electrical or B-Tech Electronics
  • Minimum 2 to 8 years experience Low/Medium Voltage Drives, VFD drives, LCI
  • Experience with Installation & Commissioning of VFD drives, Field Service
  • Travelling Mandatory
  • Knowledge on technical Support for field service activity
  • Ability to work under pressure and facing customer in critical hours

Responsibilities

  • You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.
  • Delivering quality customer service to satisfy customers.
  • In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
  • You will be mainly accountable for:
  • Contributing to customer satisfaction by executing service work according to customer order and expectation.
  • Clear understanding of sense of urgency and care in the direct area of responsibility.
  • Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform.
  • Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities.
  • Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools.
  • Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future.
  • Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality.

FAQs

What is the main role of a Field Service Engineer at ABB?

The main role of a Field Service Engineer at ABB involves executing service work of low to medium complexity according to work instructions, ABB's standard processes, and safety guidelines, while ensuring high customer satisfaction.

What qualifications are required to apply for this position?

Applicants are required to have a degree in B-Tech Electrical or B-Tech Electronics and a minimum of 2 to 8 years of experience with Low/Medium Voltage Drives, VFD drives, and LCI.

Is travel mandatory for this position?

Yes, traveling is mandatory for the Field Service Engineer role.

What type of experience is preferred for this job?

Experience with installation and commissioning of VFD drives and field service is preferred.

What is the work model for this position?

The work model for this position is on-site.

Will I need to prepare reports for customers?

Yes, the Field Service Engineer will need to prepare all necessary documents and customer reports to be signed by the customer representative.

How does ABB ensure customer satisfaction in this role?

ABB ensures customer satisfaction by executing service work according to customer orders and expectations, and by proactively addressing technical issues with a focus on quality and timeliness.

What safety guidelines must be followed in this role?

Field Service Engineers must adhere to ABB's standard safety guidelines, ensuring that all operations are conducted safely and responsibly while on-site.

Can I expect to receive technical support while on the job?

Yes, technical support is provided for field service activities to assist engineers in troubleshooting and resolving issues.

How does ABB approach diversity and inclusion?

ABB is committed to diversity, inclusion, and equal opportunities, and values people from different backgrounds as part of their culture and operational success.

We energize the transformation of society and industry to achieve a more productive, sustainable future

Manufacturing & Electronics
Industry
10,001+
Employees
1988
Founded Year

Mission & Purpose

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation.

Culture & Values

  • Courage

    ​​​​​​​Take action and manage consequences. Speak up and ask for help. Take calculated risks to create success

  • Care

    Take care of our customers, our people and the environment. Respect and value differences. Do what is right and act with integrity

  • Curiosity

    Believe there is always a better way. Lead with technologies and innovations. Learn from failures and successes

  • Collaboration

    Believe smart people collaborate Build on each other’s strengths and success Partner with our customers