FAQs
What are the primary responsibilities of a Field Service Engineer at Agilent?
The primary responsibilities include on-site installation, implementation, maintenance, and repair of Pathology & Genomics systems solutions, diagnosing product performance issues, delivering integrated solutions, and ensuring customer satisfaction through effective communication and preventive maintenance advice.
What qualifications are required for this position?
Candidates should have 6 to 8 years of experience as a customer-facing Field Service Engineer, preferably with experience in medical devices, laboratory equipment, or similar technologies. Proficiency in Spanish and English, along with good communication skills, is also required.
Is travel required for this job?
Yes, travel is required 75% of the time.
What kind of training and development opportunities does Agilent offer?
Agilent provides training and development opportunities to help employees become the best in their field, ensuring they are well-equipped to support customers effectively.
Is there flexibility in working hours?
This position has a full-time weekly schedule and includes the option to work remotely in a hybrid format.
How does Agilent ensure a diverse workplace?
Agilent is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.
What is the company culture like at Agilent?
Agilent values advancing diagnostics, caring for customer needs, delivering effective solutions, and maintaining high-quality standards in both their products and work processes.
Will I need to learn new products frequently?
Yes, a willingness to continuously learn about new instruments, software, and consumables is essential for this role, as the job involves working with a variety of labs and technologies.
What is the expected communication style in this role?
Clear, respectful, and timely verbal and written communication is expected when interacting with customers and colleagues.
Are there specific product lines that the Field Service Engineer will support?
Yes, the Field Service Engineer will support a range of product lines that include hardware, software, networking products, and operating systems related to Pathology & Genomics systems solutions.