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Field Service Engineer - Springfield, MA

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Abbott

29d ago

  • Job
    Full-time
    Entry Level
  • Engineering
  • Springfield
    Remote

AI generated summary

  • You must have a Bachelor’s degree in engineering or life sciences with internship experience, or 2+ years of troubleshooting and maintenance experience. Role requires managing technical customer issues and collaborating within cross-functional teams.
  • You will provide technical problem resolution for Abbott Diagnostics customers, develop customer relationships, maximize service upgrade opportunities, manage spare part inventory, and ensure customer satisfaction through efficient time management.

Requirements

  • Entry level requirement include a Bachelor’s degree in engineering, life sciences or related technical discipline. Ideally with intern experience in their field of study.
  • Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline or equivalent work experience and minimum 2 years’ experience with troubleshooting and instrument repair and maintenance.
  • Travel up towards to 20%
  • Key success factors:
  • Demonstrated ability to manage resolution of complex technical customer issues.
  • Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
  • Ability to integrate, engage and collaborate within cross-functional teams.
  • Demonstrated ability to balance between technical skills and customer interfacing skills.

Responsibilities

  • The Customer Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers.
  • In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.
  • Position Impact To Business:
  • Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution.
  • Cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.

FAQs

What is the primary focus of this job as a Field Service Engineer in Springfield, MA?

The primary focus of this job is to support Abbott's life-changing tests and diagnostic tools in healthcare operations in the Springfield, MA area.

What kind of tasks will I be performing as a Field Service Engineer in Springfield, MA?

As a Field Service Engineer in Springfield, MA, you will be responsible for maintaining and repairing medical diagnostic instruments, providing technical support, and training healthcare professionals on Abbott's technologies.

What skills and qualifications are required for this role in Springfield, MA?

The ideal candidate for this role should have a background in engineering or a related field, strong technical skills, and experience working with medical diagnostic instruments. Excellent communication and problem-solving skills are also essential.

Will I need to travel as a Field Service Engineer in Springfield, MA?

Yes, as a Field Service Engineer, you may be required to travel to different healthcare facilities in and around Springfield, MA to provide support and assistance with Abbott's diagnostic tools.

How does this role contribute to healthcare management in Springfield, MA?

By maintaining and repairing Abbott's diagnostic instruments and providing technical support, you will help ensure faster, more accurate diagnoses and enable smarter healthcare decisions in Springfield, MA.

Science & Healthcare
Industry
10,001+
Employees
1888
Founded Year

Mission & Purpose

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Benefits

  • Medical

    Our medical options provide employees and their eligible family members, including domestic partners, with extensive coverage and protection against major medical expenses. Coverage is available from the first day of employment. All of the options cover preventive care, inpatient and outpatient care, routine office visits, prescription drugs, physical therapy, home healthcare, mental health/substance abuse treatment and hospice care. In addition, our medical options offer numerous programs and services that can help employees improve and maintain their health, better manage illnesses and receive better value for their healthcare dollars.

  • Dental

    Our dental plan helps employees pay for the costs of dental care for themselves and their eligible family members. Coverage is available from the first day of employment. Participants may take advantage of reduced out-of-pocket costs when they use dentists in a nationwide network of participating providers. Our dental plan pays for preventive, restorative and surgical services, as well as orthodontia, at varying levels of coverage.

  • Vision Care

    With our vision care plan, we offer employees an affordable way to maintain eye health and receive discounts on eyewear. Coverage is available from the first day of employment.

  • Wellness Programs

    Our wellness programs and resources are designed to promote overall health and well-being: Seminars on stress and anxiety, personal and work relationships, meditation and mindfulness, healthy habits, and balancing work and family needs. Programs to encourage being physically active, eating healthier, managing health conditions, getting quality sleep, and becoming more resilient. On-site screenings and immunizations at some locations to promote prevention and early detection. On-site fitness centers at some locations that offer classes, fitness assessments and personal training. Health fairs, fitness events, steps challenges and exercise competitions