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Field Service Representative

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GE Healthcare

12d ago

  • Job
    Full-time
    Junior Level
  • Engineering
    Healthcare

AI generated summary

  • You need a technical diploma, 2 years of experience, strong communication, customer service skills, troubleshooting ability, and a valid driver’s license. Experience with GE systems is a must.
  • You will provide technical service on equipment, manage service calls, maintain records, ensure customer satisfaction, adhere to QMS, and collaborate with hospital teams for optimal service delivery.

Requirements

  • - Technical Diploma or degree in Electronics, Biomedical Engineering or related field or equivalent experience and training, with a minimum of two years post graduate field experience.
  • - Candidate should have a proven track record of superior customer service skills and the ability to effectively communicate across multiple levels, both internally and externally.
  • - Demonstrated customer contact/empathy/service experience.
  • - Excellent analytical and communication skills (written and verbal) with the ability to communicate complex technical issues in an easy to understand manner.
  • - Technical and troubleshooting skills.
  • - Exceptional interpersonal skills and organizational skills.
  • - Demonstrated ability to work with a diverse team across multiple functions.
  • - Strong ability to execute independent judgment in support of a team.
  • - A Demonstrated ability to work independently of direct supervision.
  • - Experience responding effectively to customer concerns.
  • - Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • - Must have a valid Canadian driver's license
  • - 2 years of experience in servicing GE Healthcare and/or other Vendor Ultrasound and Xray Systems.
  • - Previous Diagnostic Imaging service experience in multiple modalities.
  • - Demonstrated knowledge of Health and Safety programs and Quality Management Systems pertaining to field service.
  • - Understanding of Variable Cost Productivity and initiatives to drive margins.

Responsibilities

  • Provide direct technical service on customer’s installed base equipment, including preventative and remedial service, installation, calibration to factory and customer specifications, and the completion of all required documentation to meet government, business and audit requirements.
  • Provide technical support outside of normal business hours and be available for service calls if required.
  • Provide technical service (emergency, remedial, and preventative) documenting service calls, and analyzing service history.
  • Manage repair parts cycle times to business targets.
  • Maintain customer and internal service records.
  • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Meet Quality Management System (QMS) and Environment Health and Safety requirements.
  • Maintain tools and test equipment properly, ensuring they are calibrated and meet all QMS requirements.
  • Utilize escalation processes to resolve customer service delivery issues. Conduct root cause analysis that will lead to effective problem solving.
  • Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
  • Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Service Agreements.
  • Develop an advisory and consultative role with your primary assigned hospitals.
  • Liaise with local Field Customer Team, Technical Account Manager, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area.

FAQs

What is the primary responsibility of a Field Service Representative at GE Healthcare?

The primary responsibility is to drive customer satisfaction through Service Excellence while meeting the daily service repair needs of Ultrasound and X-ray Systems.

Where is the Field Service Representative based?

The role is based out of the Greater Toronto Area, Ontario, but services hospital and clinic sites within the Ontario region and may support hospitals/clinics outside that area when required.

Does the position require travel?

Yes, the role requires frequent travel to hospitals and clinics within the region and may require some overnight stays away from home.

Are there any vaccination requirements for this position?

Yes, all new employees or contract workers providing services to GE Healthcare customer facilities must be fully vaccinated against COVID-19 and provide proof of vaccination.

What qualifications are needed for this job?

A Technical Diploma or degree in Electronics, Biomedical Engineering, or a related field, with a minimum of two years post-graduate field experience is required.

What experience is preferred for candidates applying for this position?

It is preferred that candidates have at least 2 years of experience in servicing GE Healthcare and/or other Vendor Ultrasound and X-ray Systems, as well as previous Diagnostic Imaging service experience in multiple modalities.

Is a driver's license required for this role?

Yes, candidates must have a valid Canadian driver’s license.

What type of training does GE Healthcare offer for this role?

GE Healthcare provides full company paid training at their Global Services University for the Field Service Representatives.

What benefits does this position offer?

The benefits include competitive compensation, comprehensive company-paid benefits, a company vehicle, and opportunities to excel in a corporate environment.

How does GE Healthcare expect employees to conduct themselves?

Employees are expected to act with humility and build trust, lead with transparency, deliver with focus, and drive ownership, always with unyielding integrity.

GE Healthcare

Science & Healthcare
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.