FAQs
What are the primary responsibilities of the Field Support Engineer?
The primary responsibilities include managing the maintenance function, diagnosing and resolving faults, acting as a point of contact for end-users, taking ownership of field-related tickets, monitoring and maintaining equipment, liaising with external third parties, installing and configuring systems, and updating technical documentation.
What is the salary for the Field Support Engineer position?
The salary for the Field Support Engineer position is £44,130 per annum, plus a 5% overtime allowance.
What qualifications are required for this role?
A minimum of NVQ Level 5 or equivalent in IT, computer science, electrical/electronic engineering, or a related field is required, along with at least 5 years of hands-on experience in a comparable service-delivery role.
Is working at height a requirement for this position?
Yes, candidates must be willing and able to pass both a medical and practical assessment to work at height to an advanced standard.
What kind of experience is essential for applicants?
Essential experience includes knowledge of sensor equipment like RADAR, microwave links, VHF communications, IP networking, and IT skills for configuring and maintaining computer-based systems.
Are there opportunities for training and development in this role?
Yes, the role offers access to both internal and external training courses, structured plans for personal development, and a commitment to continuing professional development.
How many days of annual leave do employees receive?
Employees receive 28 days of annual leave plus Bank Holidays.
Is a driving license required for the Field Support Engineer position?
Yes, a full driving license is required for this role.
Can candidates from outside the UK apply for this position?
No, the Port of London Authority does not sponsor candidates who require a visa or work permit to work in the UK; therefore, applicants must currently hold the rights to live and work in the UK.
What benefits are included in the benefits package?
The benefits package includes access to training, a medical cash plan, a generous pension, onsite parking with electric charging, access to occupational health services, a cycle to work scheme, and discounts on gym memberships.
Will there be interviews for shortlisted candidates?
Yes, team interviews will be used for shortlisting and face-to-face interviews will be held at Gravesend for selected candidates.
What skills are looked for in a candidate for this position?
Candidates should demonstrate excellent communication and problem-solving skills, a strong customer service focus, attention to detail, and self-motivation. They should also be able to work effectively both independently and as part of a team.