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Field Technician (Amersfoort)

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Cognizant

10d ago

  • Job
    Full-time
    Mid Level
  • Engineering
    IT & Cybersecurity
  • Amsterdam
    Remote

AI generated summary

  • You should have 3+ years as a Field Technician, strong troubleshooting skills, travel flexibility, and knowledge of tools and hardware. Familiarity with ticketing systems and Google Workspace is a plus.
  • You will support hardware systems, provide remote assistance, train new technicians, manage spare parts, collaborate with teams, and enhance technical guides for efficient hardware operations.

Requirements

  • • A minimum of 3 years of experience as a Field Technician
  • • Ability to travel up to 70% of the time, often on short notice (both domestic and international trips)
  • • Valid driving license with clear driving record
  • • Knowledge and experience with hand tools, light power tools
  • • Types and application of hardware
  • • Measuring tools and techniques
  • • Basic automotive repair
  • • Mechanical troubleshooting and repairs
  • • Understanding of wiring diagrams and mechanical drawings
  • • Working knowledge of ticketing systems (CRM)
  • • Google Workspace knowledge (G-Suite)
  • • Self-driven time/tasks organization and planning skills
  • • Electronics troubleshooting and repairs (preferred but not required)
  • • Knowledge of Linux (preferred but not required)
  • • Familiarity with various testing techniques and great hardware troubleshooting skills
  • • Hardware troubleshooting, installation and warehouse management
  • • Familiarity with vehicle parts, computer parts, camera parts, PCB etc.
  • • Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business
  • • Comfortable with a rapidly changing environment
  • • Strong problem-solving skills and excellent attention to detail
  • • Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving

Responsibilities

  • Hardware systems life cycle support (Installation, troubleshooting, maintenance and disassembly) of camera systems both in-house and in-field
  • Remote support of fleet systems, including walking operators through system function tests and collecting relevant data
  • Support engineering teams with test and data collection projects
  • Hardware maintenance and failure analysis
  • Train/support new hire technicians to support hardware operations
  • Spare hardware management and hardware/tools procurement skills
  • Interacting with other teams in the project to ensure hardware support effectiveness (Fleet, inventory, logistics, etc.)
  • Review and produce technical guides to improve the hardware support knowledge base
  • Produce solutions for new and existing hardware operation challenges

FAQs

What does the role of a Field Technician at Cognizant entail?

The Field Technician is responsible for supporting the hardware systems life cycle, including installation, troubleshooting, maintenance, and disassembly of camera systems, both in-house and in-field.

How much travel is expected for this position?

The Field Technician is expected to travel up to 70% of the time, often on short notice for both domestic and international trips.

Is a valid driving license required for this role?

Yes, a valid driving license with a clear driving record is required.

What kind of experience is required for the Field Technician position?

A minimum of 3 years of experience as a Field Technician is required.

What tools and skills are necessary for this job?

Knowledge and experience with hand tools, light power tools, mechanic troubleshooting, wiring diagrams, and electronics troubleshooting are necessary for this position.

Is there any specific software knowledge required?

Yes, working knowledge of ticketing systems (CRM) and Google Workspace (G-Suite) is required. Familiarity with Linux is preferred but not required.

What kind of training is provided for new hires?

The Field Technician is expected to train and support new hire technicians to assist in hardware operations.

What benefits does Cognizant offer this position?

Cognizant offers a competitive salary, access to learning resources like Udemy, a business travel card, paid holidays, a laptop and smartphone, a pension scheme, and a supportive team environment.

How does Cognizant approach diversity and inclusion?

Cognizant believes diversity and inclusion are key to long-term success and strives to create an accepting environment for all associates to thrive personally and professionally, promoting various affinity groups like "Women Empowered" and "Embrace LGBTQ+."

What qualities are important for a Field Technician at Cognizant?

Important qualities include being self-driven, having strong problem-solving skills, excellent attention to detail, strong interpersonal and communication skills, and a proactive attitude towards learning and creative problem-solving.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.