FAQs
What does the role of a Field Technician at Cognizant entail?
The Field Technician is responsible for supporting the hardware systems life cycle, including installation, troubleshooting, maintenance, and disassembly of camera systems, both in-house and in-field.
How much travel is expected for this position?
The Field Technician is expected to travel up to 70% of the time, often on short notice for both domestic and international trips.
Is a valid driving license required for this role?
Yes, a valid driving license with a clear driving record is required.
What kind of experience is required for the Field Technician position?
A minimum of 3 years of experience as a Field Technician is required.
What tools and skills are necessary for this job?
Knowledge and experience with hand tools, light power tools, mechanic troubleshooting, wiring diagrams, and electronics troubleshooting are necessary for this position.
Is there any specific software knowledge required?
Yes, working knowledge of ticketing systems (CRM) and Google Workspace (G-Suite) is required. Familiarity with Linux is preferred but not required.
What kind of training is provided for new hires?
The Field Technician is expected to train and support new hire technicians to assist in hardware operations.
What benefits does Cognizant offer this position?
Cognizant offers a competitive salary, access to learning resources like Udemy, a business travel card, paid holidays, a laptop and smartphone, a pension scheme, and a supportive team environment.
How does Cognizant approach diversity and inclusion?
Cognizant believes diversity and inclusion are key to long-term success and strives to create an accepting environment for all associates to thrive personally and professionally, promoting various affinity groups like "Women Empowered" and "Embrace LGBTQ+."
What qualities are important for a Field Technician at Cognizant?
Important qualities include being self-driven, having strong problem-solving skills, excellent attention to detail, strong interpersonal and communication skills, and a proactive attitude towards learning and creative problem-solving.