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Field Training Coordinator - Region 19 - Falls Church, VA

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CVS Health

12d ago

  • Job
    Full-time
    Junior Level
  • Education & Teaching
  • Richmond
    Remote
  • 16d left

AI generated summary

  • You need 1+ years in customer service or training, a national technician certification within 6 months, a state license, and a high school diploma or equivalent.
  • You will conduct training sessions, manage trainee progress, assess coaching environments, monitor curriculum, and communicate updates with field leaders while traveling weekly for on-site activities.

Requirements

  • 1+ years’ experience in a customer service, training delivery or relevant work experience
  • Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire
  • Licensed/Registered Technician within the state of hire
  • Highschool diploma or equivalent required

Responsibilities

  • Conduct virtual & live classroom training for select programs as needed – NCO, TTC and ASHP
  • Manages trainees through the LearnRx training program to ensure completion within the expected timeline
  • Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
  • Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
  • Schedule new hires in the SDS as defined within the training program's structure
  • Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
  • Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
  • Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
  • Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
  • Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors
  • Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
  • Leads monthly "State of the District" Meeting with RX DLs to provide training updates
  • Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
  • Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

FAQs

What is the main purpose of the Field Training Coordinator position?

The primary purpose of the Field Training Coordinator position is to manage colleagues through their LearnRx training program, ensuring timely completion while building relationships with key stakeholders and evaluating the learner experience to improve training effectiveness.

Is prior experience in customer service or training required for this position?

Yes, a minimum of 1+ years of experience in customer service, training delivery, or relevant work experience is required for the Field Training Coordinator position.

What certifications are necessary for this role?

The position requires candidates to be a nationally certified technician (CPhT via PTCB or ExCPT) or to commit to becoming nationally certified within 6 months of hire. Additionally, a Licensed/Registered Technician within the state of hire is also necessary.

What are the primary responsibilities of the Field Training Coordinator?

The primary responsibilities include managing trainees through the LearnRx program, conducting training, monitoring trainee progress, building relationships with stakeholders, and identifying areas for improvement or gaps in training.

What type of training will the Field Training Coordinator be conducting?

The Field Training Coordinator will conduct virtual and live classroom training for select programs as needed, including NCO, TTC, and ASHP.

Are there opportunities for professional development within CVS Health?

Yes, CVS Health offers numerous well-being programs, education assistance, free development courses, and additional training resources to support professional growth.

What benefits are available to employees in this role?

Employees enjoy a full range of medical, dental, and vision benefits, a 401(k) retirement savings plan, Employee Stock Purchase Plan, paid time off, holidays, and more.

What is the pay range for the Field Training Coordinator position?

The typical pay range for this role is between $18.50 and $35.29 per hour, depending on factors such as experience, education, and geography.

Are there travel requirements for this position?

Yes, the Field Training Coordinator is required to travel within their market weekly to complete training activities, manage quality, and develop coaches as needed.

Bringing our heart to every moment of your health.

Science & Healthcare
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.