FAQs
What is the primary role of a Financial Counselor I?
The primary role of a Financial Counselor I is to assist patients and their families with various services to ensure a clear understanding of the payment collection process and to make it as comfortable as possible.
What qualifications are needed for this position?
A high school diploma or equivalent is required, along with two years of experience in a financial, business office, or customer service environment. Proficiency in Microsoft Office products and basic typing skills are also necessary.
Are there any licensing or certification requirements for this position?
No specific licensure or certification is required for the Financial Counselor I position.
What kind of customer service is expected in this role?
The role requires a positive and professional approach to customer interactions, effective communication, and a commitment to meeting departmental customer service goals.
What are the essential functions of a Financial Counselor I?
Essential functions include gathering patient financial information, verifying insurance benefits, explaining payment options, collecting payments, and maintaining compliance with financial service policies.
Is experience with electronic systems required?
Yes, the candidate should exhibit competency in using registration systems, electronic verification tools, and web-based resources.
How does the Financial Counselor I contribute to departmental goals?
They contribute by consistently meeting quality assurance standards, departmental goals regarding collections, productivity, and customer service, and by maintaining flexibility in work schedule availability.
What types of patient information will the Financial Counselor I need to collect?
They will need to gather patient/guarantor demographic and financial information, copies of insurance cards, photo identification, and any advance directives as necessary.
Are there opportunities for career advancement in this role?
Yes, the Financial Counselor I position provides opportunities for growth within the Patient Financial Services department, following the completion of training and education requirements.
What kind of training is provided for this position?
The position requires completion of a Patient Financial Services Orientation program, along with annual educational requirements designated by the department.