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Financial Messaging Expert

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DiXiO

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Banking & Finance
  • Dubai
    Remote

AI generated summary

  • You have 3-7 years of experience, strong knowledge of SWIFT solutions and financial messaging protocols (MT/MX), and a good understanding of the financial ecosystem. Proficiency in English is essential.
  • You will manage customer portfolios, onboard clients, coordinate SWIFT setups, conduct trainings, support inquiries, report on progress, promote improvements, and collaborate with teams.

Requirements

  • 3 - 7 years of experience in the field
  • Strong knowledge of SWIFT connectivity solutions & other SWIFT services
  • Strong knowledge of Financial Messaging protocols: SwiftNet, API, Host to Host
  • Strong knowledge of MT and MX (ISO20022) messages
  • Good understanding of the financial industry ecosystem
  • Proficient in English (any other language is a plus)

Responsibilities

  • - You'll be responsible for managing your own portfolio of customers.
  • - Onboard new customers
  • - Attend clients' meetings during pre-sales stage
  • - Determine customer requirements and goals of his target SWIFT infrastructure
  • - Define the scope of the project, plan timelines, set deadlines
  • - Help the customer in the technical set-up of its SWIFT platform
  • - Coordinate end-to-end tests
  • - Provide reporting to management about progress, risks & mitigations
  • - Support existing customers
  • - Provide client support on their Financial Messaging / SWIFT related queries
  • - Answer to Jira tickets within given SLA
  • - Train customer staff on how to use SWIFT / our platform
  • - Help identify performance improvement opportunities for assigned clients
  • - Occasionally, travel to client locations to collaborate with their teams
  • - Participate in Brainstorming Sessions related to Strategic Initiatives at the company
  • - Participate in Continuous Improvement Process by sharing ideas for improvement
  • - Work with Sales Team & IT Team to imagine future products & services
  • - Provide guidance and mentoring for new employees and/or colleagues in other departments
  • - Deliver training for internal teams

FAQs

Do we support remote work?

Yes, we are 100% remote and our Experts can work from anywhere!

Do we provide medical insurance?

Yes, our packages include medical insurance for our employees.

What kind of experience is required for this position?

You need 3 - 7 years of experience in the field, particularly related to financial messaging and SWIFT solutions.

What skills are essential for success in this role?

Essential skills include strong knowledge of SWIFT connectivity solutions and services, financial messaging protocols, MT and MX (ISO20022) messages, and a good understanding of the financial industry ecosystem.

Will I need to travel for this job?

Occasionally, you may need to travel to client locations to collaborate with their teams.

What is the work-life balance like at DiXiO?

DiXiO offers an unlimited number of leave days to ensure employees achieve a healthy work-life balance.

Is there room for professional development?

Yes, we are committed to investing in your professional career and provide the necessary tools and opportunities for your growth.

What languages do I need to be proficient in for this role?

Proficiency in English is required, and any additional language is a plus.

What is the process for onboarding new customers?

The onboarding process involves attending clients' meetings, determining customer requirements, defining project scope, planning timelines, and assisting in technical setup.

Will I have the opportunity to mentor others?

Yes, you will have opportunities to provide guidance and mentoring for new employees and colleagues in other departments.

DiXiO

Finance
Industry
11-50
Employees

Mission & Purpose

DiXiO is a leading cloud solutions provider specializing in financial messaging for banks, financial institutions, and fintech companies. Their services include connecting clients to global financial networks via a secure cloud platform, ensuring compliance with international financial standards, and offering 24/7 support. Their ultimate mission is to streamline international payments and financial operations, ensuring security and efficiency. DiXiO aims to empower financial institutions by providing innovative technology solutions that simplify complex financial processes and enhance operational reliability.