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Fine Jewelry Sales Associate - Full Time - Pineville

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Belk

15d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Pineville

AI generated summary

  • You must have a high school diploma, retail experience, strong communication skills, knowledge of diamonds, ability to perform jewelry repairs, and work a flexible schedule, including nights and weekends.
  • You will achieve sales goals, build clientele, assist customers with jewelry selections, handle transactions, perform minor repairs, maintain displays, and comply with store policies.

Requirements

  • • Meet/exceed personal weekly, monthly, and annual sales goals
  • • Meet/exceed personal Elite Service Plan attachment rate goals
  • • Meet/exceed personal presale goals for specified presale events
  • • Meet/exceed personal repair sales dollar goals
  • • Meet/exceed Belk Rewards credit card solicitation goals
  • • Meet/exceed trunk show sales and appointment goals
  • • Meet/exceed Item Locator sales goals
  • • Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
  • • Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
  • • Handle each customer transaction professionally, efficiently and accurately
  • • Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
  • • Maintain Fine Jewelry merchandising and visual standards, including departmental signing
  • • Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
  • • Complete diamond testing as required
  • • Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories
  • • Prepare merchandise transfers and repairs to the RPC as scheduled
  • • Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
  • • Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
  • • Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
  • • Maintain Belk professional standards for dress attire and appearance
  • • Cooperate and collaborate with fellow associates, management and business partners
  • • Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
  • • Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
  • • Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8
  • • High School Diploma
  • • Strong interpersonal communication skills
  • • Fine Jewelry experience preferred/ retail or sales experience required
  • • Ability to use keyboard, telephone, computer and other business related equipment
  • • Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
  • •Physically stand during duration of shift
  • • Be able to bend and stoop as well as lift up to 30 lbs.
  • • Hand manipulation to complete watch and fine jewelry repairs
  • • Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.
  • • Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department

Responsibilities

  • Meet/exceed personal weekly, monthly, and annual sales goals
  • Meet/exceed personal Elite Service Plan attachment rate goals
  • Meet/exceed personal presale goals for specified presale events
  • Meet/exceed personal repair sales dollar goals
  • Meet/exceed Belk Rewards credit card solicitation goals
  • Meet/exceed trunk show sales and appointment goals
  • Meet/exceed Item Locator sales goals
  • Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
  • Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
  • Handle each customer transaction professionally, efficiently and accurately
  • Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
  • Maintain Fine Jewelry merchandising and visual standards, including departmental signing
  • Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
  • Complete diamond testing as required
  • Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories
  • Prepare merchandise transfers and repairs to the RPC as scheduled
  • Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
  • Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
  • Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
  • Maintain Belk professional standards for dress attire and appearance
  • Cooperate and collaborate with fellow associates, management and business partners
  • Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
  • Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
  • Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8

FAQs

What is the primary responsibility of a Fine Jewelry Sales Associate?

The primary responsibility is to drive store sales by providing excellent customer service and product knowledge, helping clients choose special jewelry pieces that create lasting memories.

What are the sales goals I should expect to meet?

You will be expected to meet or exceed personal weekly, monthly, and annual sales goals, as well as goals related to Elite Service Plan attachments, presales, repair sales, and other metrics.

Is experience in fine jewelry necessary for this role?

While fine jewelry experience is preferred, retail or sales experience is required.

What are the physical requirements for this position?

Physical requirements include the ability to stand for the duration of a shift, bend, and stoop, lift up to 30 lbs., and perform fine jewelry repairs with manual dexterity.

Do I need to complete any specific training for this job?

Yes, you must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8.

What are the working hours for this position?

You must be able to work a flexible schedule, including nights and weekends, depending on the needs of the Fine Jewelry Department.

What kind of customer interactions can I expect?

You will develop customer relationships that span generations, assisting clients in selecting fine jewelry while also building a clientele through follow-up and customer service.

What security standards must I adhere to?

You are required to maintain Fine Jewelry security standards, including keeping keys on your person, showing only one piece of merchandise at a time, and ensuring that showcases and safes are always locked.

How do I assist customers in selecting jewelry?

You will assist customers by understanding their needs, suggesting complimentary items, and guiding them through our selection of fine jewelry.

What types of repairs am I expected to perform?

You will complete minor repairs on fine jewelry, such as removing watch links and changing watch batteries.

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Belk

Retail & Consumer Goods
Industry
10,001+
Employees
1888
Founded Year

Mission & Purpose

Belk is an American department store chain offering a wide range of fashion, beauty, home goods, and accessories for men, women, and children. With a commitment to providing customers with quality products and exceptional service, Belk aims to be a destination where shoppers can find everything they need for themselves and their homes. From clothing and footwear to cosmetics and home décor, Belk strives to create a welcoming and inclusive shopping experience, catering to diverse tastes and preferences across its various store locations and online platforms.

Benefits

  • Medical, Dental & Vision

  • 401K

  • Generous PTO Paid Parental & Adoption Leave

  • Pet Insurance

  • Associate Discount Double Discount Days

  • Professional Development Opportunities

  • Dedicated Volunteer Time

  • Remote Opportunities