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Fixed Term 16hr Customer Consultant/Key Holder

  • Job
    Part-time
    Junior & Mid Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need strong interpersonal skills, customer service experience, a passion for beauty, and open availability for flexible shifts to excel in this customer consultant/key holder role at The Body Shop.
  • You will engage with customers daily, offering expert advice and recommending natural products that make them feel good. You will learn about our ethical sourcing programs and help customers find products that suit their preferences and lifestyle.

Requirements

  • Strong interpersonal skills to build rapport with customers - customer service experience is ideal
  • Ability to communicate and listen effectively
  • A genuine passion for beauty and the retail industry
  • Open availability for evening, weekend, and holiday shifts.

Responsibilities

  • With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
  • As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

FAQs

What are the key responsibilities of a Fixed Term 16hr Customer Consultant/Key Holder at The Body Shop?

The key responsibilities include driving sales and profit through exceptional customer service, demonstrating and upholding the company values and vision, offering expert advice to customers on products and philosophy, and actively engaging with customers to find products that suit their preferences and lifestyle.

What qualifications or skills are necessary for this role?

Strong interpersonal skills, customer service experience, effective communication and listening skills, a genuine passion for beauty and the retail industry, and open availability for evening, weekend, and holiday shifts.

How does The Body Shop contribute to positive economic, social, and environmental impact?

The Body Shop is committed to generating positive impact by sourcing ingredients ethically through Community Trade programs, empowering people, and enriching the planet. They stand up for their values through various campaigns and initiatives.

What products does The Body Shop offer that are packed with natural ingredients?

The Body Shop offers over 2,000 products designed to suit every customer's preference, many of which are packed with natural ingredients sourced ethically. These products not only make customers feel good but also contribute to building better lives in communities.

What kind of shifts should a Fixed Term 16hr Customer Consultant/Key Holder be available for?

The ideal candidate should have open availability for evening, weekend, and holiday shifts to ensure coverage during busy times at the store.

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.