FAQs
What is the main responsibility of a Customer Consultant at The Body Shop?
The main responsibility is to support the store management team in driving sales and profit through exceptional customer service on the shop floor.
What qualifications or experience do I need to apply for this position?
We look for strong interpersonal skills, customer service experience, effective communication abilities, and a genuine passion for beauty and the retail industry.
What are the working hours for the Customer Consultant role?
This position is for 20 hours a week, and open availability for evening, weekend, and holiday shifts is required.
Is prior experience in beauty retail necessary for this role?
While customer service experience is ideal, a genuine passion for beauty and the retail industry is also highly valued.
How does The Body Shop support its customers?
The Body Shop provides expert advice on products, ensures customers find products that suit their preferences and lifestyles, and emphasizes the ethical sourcing of ingredients through Community Trade programmes.
What values does The Body Shop seek to uphold in its Customer Consultants?
The Body Shop values collaboration, personal conduct, commerciality, and purpose in its employees.
Will I have the opportunity to learn about the products at The Body Shop?
Yes, as a Customer Consultant, you will get to learn about the products, their origins, and how to effectively engage with customers.
Is this position full-time?
No, this position is a fixed-term role requiring 20 hours per week.
How does The Body Shop contribute to social and environmental impact?
The Body Shop is committed to generating positive social and environmental impact through its ethical beauty philosophy and Community Trade initiatives.