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Fixed Term- Customer Consultant 20 Hours York Outlet

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  • Job
    Full-time
    Entry, Junior & Mid Level
  • York

Requirements

  • Strong interpersonal skills to build rapport with customers - customer service experience is ideal
  • Ability to communicate and listen effectively
  • A genuine passion for beauty and the retail industry
  • Open availability for evening, weekend, and holiday shifts.

Responsibilities

  • To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times.
  • To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
  • As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.
  • You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

FAQs

What is the main responsibility of a Customer Consultant at The Body Shop?

The main responsibility is to support the store management team in driving sales and profit through exceptional customer service on the shop floor.

What qualifications or experience do I need to apply for this position?

We look for strong interpersonal skills, customer service experience, effective communication abilities, and a genuine passion for beauty and the retail industry.

What are the working hours for the Customer Consultant role?

This position is for 20 hours a week, and open availability for evening, weekend, and holiday shifts is required.

Is prior experience in beauty retail necessary for this role?

While customer service experience is ideal, a genuine passion for beauty and the retail industry is also highly valued.

How does The Body Shop support its customers?

The Body Shop provides expert advice on products, ensures customers find products that suit their preferences and lifestyles, and emphasizes the ethical sourcing of ingredients through Community Trade programmes.

What values does The Body Shop seek to uphold in its Customer Consultants?

The Body Shop values collaboration, personal conduct, commerciality, and purpose in its employees.

Will I have the opportunity to learn about the products at The Body Shop?

Yes, as a Customer Consultant, you will get to learn about the products, their origins, and how to effectively engage with customers.

Is this position full-time?

No, this position is a fixed-term role requiring 20 hours per week.

How does The Body Shop contribute to social and environmental impact?

The Body Shop is committed to generating positive social and environmental impact through its ethical beauty philosophy and Community Trade initiatives.

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.

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